First,let me make it clear that I paid for the machine. It was not given to me. Also, I do not have a Graphtec so I can't compare it to a graphtec,other than price.
I have been cutting with it for over a week now, using Flexi. It is whisper quiet, cuts everything from large to small and even TINY lettering with no problems at all. Clean and precise cuts every time. I haven't wasted an inch of vinyl even with 12 foot cuts because it tracks straight and true. Bear in mind folks..you have to get it LOADED STRAIGHT in order for it to track straight and it does take a bit of practice.
The 28" servo motor version that I bought came with a stand that is better and more solidly built than any cutter stand I have ever owned. The catch basket is good too but due to space limitations I am not using it at the moment.
Considering the cost of this machine compared to the Graphtec with the SAME specs,and options, I think it's a great deal..whether as a starter machine or a full time cutter for a sign shop. There is NOTHING about this machine that isn't professional grade.
IT came with Sure Cuts a Lot PRO which is a decent design and cut software for someone who has never used Flexi or Sign Blazer. IT will do what you need. If you are used to designing in other programs, it is easy enough to save and import into SCALP for cutting.
USB connection is a breeze..no special drivers or hardware needed because it is TRUE USB and not emulated. Don't bother with a keyspan adapter..you won't need it. I am connected via 21 feet of USB cable with no issues.
This might not be quite as good as a graphtec, but stands on it own. If all you have ever had is Chinese cutters with Stepper motors, you will be amazed.
With a full 2 YEAR warranty, You really can't go wrong. I love this machine and haven't had my other cutter on since I got it.
In spite of it being called a 28" cutter, the maximum cutting width is 24" IT uses standard Roland Blades.