haumana

what version of Flexi? (for the Flexi users out there). I know that Flexi said they couldn't help, but the cutter will only do what the cutting software tells it, so if the softwre isn't telling it to scan, then it's not. Hopefully there will be a Flexi user that will chime in.

VM version? What COM Port number are you using? Have you tried cutting it with a different driver? (ie. Refine MH871, etc.) Was it cutting fine before, and this is a new issue with the same PC & cutter? Have you tried using a different USB cable? When it stalls out, what's happening in the software? Is it freezing up? Are you getting any kind of error?

What version is your computer? What verstion of Flexi? How are you connecting to the cutter? Do you have another cutter software that you can try to send a job to the LP3?

Aloha StanD - I would recommend that you sign up for this forum as a regualr user, so that your posts will go up immediately for everyone to see. Does cost of thing. As for what's happening, have you checked the file to see if there's something a little wonky with the area that it's freaking out at? I'm guessing that it does that in the same place? You might also try scaling the file down and put in some sacrificial vinyl to see if it's still does it. If you're willing, you can also post the file for other members to inspect.

Just know that you'll probably want to turn off your anti-virus before installing it.

ditto to what Slice said, at least for the flag part. it looks like the dog is not touching the rest of the flag, so that should be easy enough.

You should be able to segment the stripe into where there would breaks at the doors, etc.

Any help on this one would be appreciated.

If you're going to try and connect with a 9-pin, then make sure you're using a null-modem cable and give that go. Though, first check in Device Manager to see what COM port was assigned, and if it is not 1, 2, 3, or 4, then see if you can redesignate it to be a number 4 or lower. Then try the null-modem cable. Personally, my (original) LaserPoint, has 9-pin serial, and a USB port for communication - I received both cables when I bought my machine, that's why I asked if your machine shipped with a 9-pin cable too.

are you using the serial cable that came with your cutter? the 9-pin should be a null modem cable to communicate with the cutter.

If your rig has an open pci-e slot, you can give this a shot. https://tinyurl.com/4s7jaaau

is it a parallel port, or serial port?

Windows 11 is notorious for doing stuff like that. You might need to go into Device Manager and see if the com port was reassigned by Windows, and either reassign it back to what VM has it designated as, or reassign the port number in VM to match what Device Managger shows. If neither of those solutions work for you, unplug the cutter, reboot the computer and try to install it as if it were a new device you're adding to you computer. ... or if you happen to have a Windows 10, Windows 7 (my personal preference), or a Windows XP machine, you can use that to control your cutter.

Might be a good idea to export your most important files into some kind of generic vector file, so it can used in another program in a bind.

'Aloha e Denis - Thanks for checking out the forum. I encourage you to register as a regular user, doesn't cost anything, but it will allow your posts to go up immediately instead of it being in queue, waiting for one of the moderators to approve it.