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We’ve just updated all the Tech Support FAQs which deal with current issues, and is available for USCutter customers 24/7/365.

 

Tech Support FAQ:

http://iifuture.net/faq/index.php?action=show&cat=4

 

Main Site:

http://iifuture.net/faq/

 

You will find many issues are dealt with on this website, and we can add and amend these FAQs as required. We also welcome your input.

 

If you have a technical issue please lodge a ticket here:

http://future.support/

 

Thank you for your support  :) 

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@Vinylmaster ... and what is the latest version number?

 

My v4.0.0.01 sp2 is dated 4/4/14 and (to my knowledge) hasn't updated since then.

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They emailed back quickly with a file, updated to a version about 2 of 3 weeks old. I've already noticed some bug fixes and a new splash screen when first launching the software. Do we have to email periodically to receive updates or is there a website dedicated to seeing releases?

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Please note the USCutter edition of VinylMaster already has full auto-updating built in, so the update mentioned above is ONLY for non USCutter editions of VinylMaster Cut, Ltr, Pro and Xpt.

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How often are these updates? 

Are you using real world results and suggestions from every day users, or do you have a panel that you employ for these updates?

Can we make suggestions or where do we apply input for future updates?

Thank you

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Updates are released as they are required but are usually combined into a single update every other month to minimize disruption. 

We receive advice from many sources and ask you to please use this form if you have anything you would like to see in the future:

Suggestions

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Hello, I have an open support ticket with no response from Oct-1st-2017

I opened the ticket on Sep-25th. and received a link to a driver that didn't worked, I wrote back on the same ticket and also emailed back to the email your equipment suggested asking for another solution with no response up to today.

Can you please help me?

My support Ticket No. is:  #960134

Thank You

Joe R.

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