VinylMaster 148 Posted March 15, 2016 We’ve just updated all the Tech Support FAQs which deal with current issues, and is available for USCutter customers 24/7/365. Tech Support FAQ: http://iifuture.net/faq/index.php?action=show&cat=4 Main Site: http://iifuture.net/faq/ You will find many issues are dealt with on this website, and we can add and amend these FAQs as required. We also welcome your input. If you have a technical issue please lodge a ticket here: http://future.support/ Thank you for your support 4 Share this post Link to post Share on other sites
storm2313 25 Posted March 24, 2016 Very nice. Thank you for posting this. Share this post Link to post Share on other sites
Go-C Graphics 856 Posted March 24, 2016 just curious........ What reversion of vinylmaster pro are you up too? Mine hasn't updated in over 2 years? Share this post Link to post Share on other sites
storm2313 25 Posted March 24, 2016 Yea, mine is much newer, but I was hoping to see some updates. Share this post Link to post Share on other sites
VinylMaster 148 Posted April 1, 2016 Updates are automated, but if you aren't getting these please email support@future.support and we'll send you a link to the latest version. 1 Share this post Link to post Share on other sites
skarekrow 1,842 Posted April 1, 2016 @Vinylmaster ... and what is the latest version number? My v4.0.0.01 sp2 is dated 4/4/14 and (to my knowledge) hasn't updated since then. Share this post Link to post Share on other sites
VinylMaster 148 Posted April 1, 2016 The Latest Build is 03/15/2016 at 12:56:24PM - SP2.01 Share this post Link to post Share on other sites
storm2313 25 Posted April 2, 2016 Camel's correct my build is from 2013 as pictured.. Share this post Link to post Share on other sites
Camel 7 Posted April 2, 2016 I sent them an email. I'll post when I hear back. Odd these aren't being automatically updated. Share this post Link to post Share on other sites
Camel 7 Posted April 2, 2016 They emailed back quickly with a file, updated to a version about 2 of 3 weeks old. I've already noticed some bug fixes and a new splash screen when first launching the software. Do we have to email periodically to receive updates or is there a website dedicated to seeing releases? Share this post Link to post Share on other sites
Go-C Graphics 856 Posted April 2, 2016 Yep, looks like mines really old Product: VinylMaster Pro 4.0 Build No: 4.0.0.01. Full V4.0 SP2 Build Date: 6/5/2014 11:17:56 AM Share this post Link to post Share on other sites
VinylMaster 148 Posted April 4, 2016 Please note the USCutter edition of VinylMaster already has full auto-updating built in, so the update mentioned above is ONLY for non USCutter editions of VinylMaster Cut, Ltr, Pro and Xpt. Share this post Link to post Share on other sites
storm2313 25 Posted April 4, 2016 I just messaged Future Corp I hope they send the update quickly I can't wait to see what's been changed. Share this post Link to post Share on other sites
Positive P 1 Posted February 17, 2017 How often are these updates? Are you using real world results and suggestions from every day users, or do you have a panel that you employ for these updates? Can we make suggestions or where do we apply input for future updates? Thank you Share this post Link to post Share on other sites
VinylMaster 148 Posted February 21, 2017 Updates are released as they are required but are usually combined into a single update every other month to minimize disruption. We receive advice from many sources and ask you to please use this form if you have anything you would like to see in the future: Suggestions Share this post Link to post Share on other sites
Abacusmaster 0 Posted October 10, 2017 Hello, I have an open support ticket with no response from Oct-1st-2017 I opened the ticket on Sep-25th. and received a link to a driver that didn't worked, I wrote back on the same ticket and also emailed back to the email your equipment suggested asking for another solution with no response up to today. Can you please help me? My support Ticket No. is: #960134 Thank You Joe R. Share this post Link to post Share on other sites
VinylMaster 148 Posted October 27, 2017 A driver was sent to you. Please check your Junk or Spam folder. Share this post Link to post Share on other sites
Knight rider 0 Posted May 20, 2018 Hello, I am not sure of my issue goes here or not, so forgive me. I have windows 10, vinylmaster ltr, and uscutter sc2 50" connected by usb. I have been using the system for 2 months now, Regular cuts and contour cuts, but every so often, 4 different job cuts or so, i will get no cut. I print the images with marks, get it to cutter and set it for contoir cutting. Run the mark calibration/ reading with out problem as usual, then when i hit "cut now" the software flashes for 1 second "sending cut file" or something like that, but the cutter moves 1/4" and gets back to origin. The cutter also displays cutting and finished with 1 or 2 seconds and viola. Nothing was cut. I usually just remove the pictures close everything and cut the images manually and create start another job and the new job curs fine. This time T Is a little different. I cannot het any new job to cut. Not even the practice sheet. I can register the cut marks, but it does not actually cut the job afterwards. What makes me crazy is that I can go to done jobs in the spooler and select other jobs thay I know cut before and re-cut them ( i jist go through the hole register marks and send cut file) the cutter moves and pics up the blade loke it's supposed to. Then i go nack to the current job and it registers the marks and finishes within 1 sec. Any ideas if I turned on a setting by mistake that makes the system act like this? I appreciate your help, Knight rider Share this post Link to post Share on other sites
Jp450r 1 Posted November 21, 2018 I was told to open a ticket because i cant make the knife tool in VM pro 4.0 titan edition clickable to use also, i tried one of the fonts in font manager and it looks really choppy. why would that be? Here is the picture of the font named Colleen. Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted November 21, 2018 13 minutes ago, Jp450r said: I was told to open a ticket because i cant make the knife tool in VM pro 4.0 titan edition clickable to use also, i tried one of the fonts in font manager and it looks really choppy. why would that be? Here is the picture of the font named Colleen. did you open a ticket with the link in the first post of this thread? Share this post Link to post Share on other sites
Jp450r 1 Posted November 21, 2018 No, i wasnt sure where to go but thanks. going there now. Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted November 21, 2018 removed by me Share this post Link to post Share on other sites