alohacy 21 Posted February 11, 2016 Aloha I was having a problem config with my scal4 pro and titan2 . craft edge drilled down on the problem and the problem is resolved. Be patient with them they are a small company and i believe the product is good. I sent them a bag of Kona coffee for their effort. mahalo alohacy 1 Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted February 11, 2016 So did they tell you what was wrong? Why that error? Glad they got you going... Share this post Link to post Share on other sites
alohacy 21 Posted February 17, 2016 hi skeeter no not really specific, it was more of a list of questions from support. this gave me an opportunity to organize my thoughts and try one fix at a time. the problem i was having was that the driver was not being seen , so i just kept shutting down and starting over with installing driver and it worked the 5th time. I still give the credit to craft edge because i think they knew it was a driver issue. just took awhile to get me there. Share this post Link to post Share on other sites
rocky53204 8 Posted August 17, 2016 Helpful to me as well... I bought a used unit and needed to transfer ownership. (SCALP3) Wrote them what I bought and who I bought it from. They promptly sent a serial number I could use with my name. As just reward I have today updated to SCALP4 . (only $50 to upgrade!) 1 Share this post Link to post Share on other sites
Wildgoose 4,200 Posted August 17, 2016 1 hour ago, rocky53204 said: Helpful to me as well... I bought a used unit and needed to transfer ownership. (SCALP3) Wrote them what I bought and who I bought it from. They promptly sent a serial number I could use with my name. As just reward I have today updated to SCALP4 . (only $50 to upgrade!) That was actually pretty nice of them because I don't think they are required to do that. I am pretty sure the license isn't designed to be transferable. Way to go Craft Edge! 2 Share this post Link to post Share on other sites
djque 246 Posted August 20, 2016 When I brought my cutter I did the same thing they gave me a serial to use. I don't use it much now since I have my graphtec but they hooked it up. Share this post Link to post Share on other sites
Primal Decals 621 Posted August 20, 2016 i have had to contact them a couple times and they were great and quick..They also let me upgrade from scalps3pro to 4 pro for free after i had bought scalps from uscutter and didnt know about 4 being out ,so i wrote craftedge and they sent me 4 with serial for nothing in 1 day,,,Awesome company.. they are always working on improvements to make it better.. Share this post Link to post Share on other sites