Dawn's Design 403 Posted July 22, 2014 I ordered several roles of HTV the other day for t-shirts. I needed 1' of purple to finish the job. Called to make sure it was in Memphis so I can get it the next day. The sales person I talked to sent me 2' free of charge. That's one reason I like doing business with them. Just wanted to say I appreciate it. 8 Share this post Link to post Share on other sites
MadHatterGraphix 1,258 Posted July 22, 2014 That is super nice. I haven't ordered much lately don't know why probably due to the sublimation business took off more than the vinyl. And I have Midwest Sign Supply about 7 miles away. 1 Share this post Link to post Share on other sites
joker 618 Posted July 23, 2014 I had a roll of black htv come in messed up and called them and let them know on their webpage and i got 2 free rolls of black in replace of the messed up 1 Share this post Link to post Share on other sites
jaybyrd 3,770 Posted July 23, 2014 And all I get are annoying emails asking me to review my purchases. 4 Share this post Link to post Share on other sites
BannerJohn 1,324 Posted July 23, 2014 And all I get are annoying emails asking me to review my purchases. so do it. Share this post Link to post Share on other sites
jaybyrd 3,770 Posted July 23, 2014 so do it. I did a couple but how many times can I review 651. They need an opt out button. Share this post Link to post Share on other sites
efimage 42 Posted July 23, 2014 Their customer service has been great so far. When I had the Issue with the new Graphtec I purchased they exchanged it with our even blinking an eye. From dealing with other suppliers in the print industry if I tried to exchange a piece of equipment they would have made me jump through hoops and still given me a lot of crap before they would have did the exchange. The emails are annoying but I can deal with it as long as I still get the great customer service. Share this post Link to post Share on other sites
jaybyrd 3,770 Posted July 23, 2014 Customers service has always treated me well too. Gone out of their way on a couple of occasions to straighten something out. Share this post Link to post Share on other sites
JessXEmoji 46 Posted July 23, 2014 They are close to me and fast shipping. Share this post Link to post Share on other sites
skener 11 Posted July 23, 2014 Nice to know there's some good suppliers out there, shame I'm in uk I would use them, at least I get to use the forum, which is probably given me more help than I could have hoped for.!!!! Share this post Link to post Share on other sites
TT57 135 Posted July 25, 2014 i had an issue once where -when they put the little pc of tape on to hold the roll, the tape gun cut my vinyl so therefore i had to cut off about a foot before i could get to a solid pc. All i got was an "oh sorry" -Bring it back next time- REALLY ? Like i am gonna drive back out there. BUT i have noticed where they are tearing the tape pcs now. SO maybe it was happening more and i just got nothing for it. I do love to get my vinyl there tho and got my cutter from there. I p/u in MEM. Even got to tour the warehouse when i bought my cutter. So cool, i know geeking but i loved it. i could just reach out and TOUCH all those colors !!! 2 Share this post Link to post Share on other sites