Hi Steven, welcome.
First of all, let's just slow down, take a deep breath, and approach this logically and calmly.
We can start with grammatical accuracy and an overall professional attitude. This may seem like quibbling, but using properly punctuated sentences, adding capitalization when appropriate and communicating in a manner that is business-like, goes a long way towards showing your clients that you know a thing or two about a thing or two, and thus, making money in this enterprise.
Beyond that, when you post here we cannot see or imagine anything you are doing at your end, so please describe things in a step-by-step fashion, pointing out what exactly is happening, or not happening, and provide as many details as you can.
That would include offering actual files of jobs that you're getting stuck on.
OK, with that housekeeping introduction out of the way ---- Have you gotten the cutter to work properly using the simple file that dakota offered you to try?? That is an example of graphic an MH cutter handles well, and I suspect that you're trying to achieve something beyond the basic work that beginners (newbies) should be attempting right from the get-go.
This thread is less than 12-hours old, and in order for you to progress towards resolution of your problem, you'll have to make an effort to clarify what exactly is going on.