Denngo 0 Posted August 1 Hi I need help my cutter stop cutting 25% of job or sometime halfway. I try static spray & ground wire but still not working. Its only more than 2 years old and not using it everyday. Im using SCAL pro 4 software on Imac Sonora desktop . thank you Share this post Link to post Share on other sites
MZ SKEETER 4,712 Posted August 1 Have you tried a different USB cable? I had one that must have had a broken wire in it, It was years old. I wiggled it and the cutter took off again. I never had an error or anything. New USB cable fixed it. A 16ft cable would not work either, too long. Went back to 12ft, Never stopped again. Share this post Link to post Share on other sites
slice&dice 2,460 Posted August 2 Is this happening on all jobs, or just this one specific thing? Share this post Link to post Share on other sites
Denngo 0 Posted August 3 Its happening on all jobs, im thinking SCAL cannot handle more complicated jobs with more nodes. Im thinking of the cable but the serial port is older version and USB is much faster. Maybe i should use it 2 to 3 times a month so it will not get stock/old. Share this post Link to post Share on other sites
haumana 1,226 Posted August 3 Its happening on all jobs, im thinking SCAL cannot handle more complicated jobs with more nodes. Im thinking of the cable but the serial port is older version and USB is much faster. Maybe i should use it 2 to 3 times a month so it will not get stock/old. There have been times, where I've need to scale down the vector file, outside of the cutting sofware, and save the vector format in a smaller size (physically and file), then import it in to the cutting software and re-size it there. If you're thinking there are too many nodes, then it might be worth your time to clean them up. Foe every node you have, it's another piece of data that gets sent to tell the cutter how to turn and how far to go, until the next piece of data is providing the next bit of information. I like to think of nodes like little stop signs, the more I have, the longer it'll take for me to get from point A to point B, and increases the chances for more jagged cuts/lines, instead of cleaning up the nodes and making it more like getting on a highway, with smooth curves and less likely for stop and go actions. The data from the nodes can add up, and some cutters can basically choke on that much data. I will typically clean up nodes if there are tons, it makes for a smaller file size, less data that gets sent to the cutter, and sometime, even smoother cuts in the graphic. You can either give us a bit more information ... size of the job, or even post the file, preferably in .eps or .svg form, and other can take a look at it and provide feedback or suggestions. Share this post Link to post Share on other sites
Denngo 0 Posted August 8 I solved it. the problem is the power cord., before it was connected to power outlet together with Imac, Printer, electric fan & cutter. i plug the power to a main outlet and it was running continuosly till it finish. Now i am cutting even if i make many ups. i have a job for 21 tshirt front & back, gold sticker. ever since i change the outlet its not stopping i am about halfway with my job happy that cutter is working fine . Thank you all guys for your help and suggestions. Share this post Link to post Share on other sites
darcshadow 1,640 Posted August 12 Thanks for posting the follow up. "Dirty" power can do some weird stuff but that would not have been on my list of things to look into. ha Share this post Link to post Share on other sites
