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sleeveofwizzard last won the day on October 5 2018

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About sleeveofwizzard

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  • Birthday 10/07/1981

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  1. sleeveofwizzard

    How to save or convert .vdoc to .pdf

    Dakota, Thanks for the helpful poke in the brain. I left out the part where I exported the files to PDF and sent them. The vinyl guy said he couldn't open the files. I messed with it more now that I saw that you were able to save in PDF. I changed a few settings while saving and have resent the documents for trial. I will let you know the outcome. Thank you, Ted
  2. Hello hello. I am having a local vinyl shop do some work for me because I am backed up. He says he can only work with .PDF files. I use VinylMaster PRO 4.2 and have saved and exported my file in every format available on the list but he said he can not open any of the files. Can anyone tell me if it is possible to save or export in .PDF from VinylMaster. Or maybe someone can convert the file for me. I also have inscape but the guy said he couldn't open the files I saved from that program either. Thanks in advance, Ted
  3. sleeveofwizzard

    Getting back into the game

    Hope everyone is doing ok. I'm in California and we are getting shelter in place orders this week. Maybe I can make a dust mask and gloves out of vinyl ha ha ha.
  4. sleeveofwizzard

    Logo redo - Graphic Design

    Thanks for the concern Haumana. Yes, the artwork was designed and owned by my client.
  5. sleeveofwizzard

    Logo redo - Graphic Design

    Hello all, Any of you interested in reworking a logo for me. It is currently a simple design single color. I would like someone to add some detail to it for cut vinyl on a truck. Finished product to have two or three colors. Let me know if anyone is interested and your rate. Thanks
  6. sleeveofwizzard

    Customer service / orders

    Well, After getting about 5 messages from support instructing me to call in for assistance I am finally able to sit here and try. If I select the appropriate options on the automated system (issue with order, return an item) I hear an automated message stating to go to the website for this type of issue and it hangs up on me. I have tried multiple times choosing different options but can't reach a live person! I just selected sales for new product and have been on hold for a while, hopefully this will get me somewhere. Anyone interested in a roll of matte white 951 24" x 50 yards? I only use the gloss and ordered this one by mistake.
  7. sleeveofwizzard

    Customer service / orders

    I used to live in Fresno and there was a local place. By far easier in every way to be able to walk in to a physical location and walk out with what you need. Plus being able to see and feel materials was a huge benefit. The staff could answer questions and help with product choices. Of course they were a little higher on some prices but at this point I am willing to pay for the better service. I will try call on Monday but hopefully they don't take 30 some minutes to answer the phone since I am going to be really busy all day.
  8. sleeveofwizzard

    Customer service / orders

    Well strike number 2 or maybe we are up to number 3. I ordered a roll of Oracal 951 white but accidentally ordered matte instead of gloss. I have submitted three requests to return or exchange the roll but can't get anywhere. I am unable to log into the error message states I have the incorrect email or password. Is this different from the store and forum log in credentials? Uscutter responded to one of the return requests but to a different email (within my organization). It stated they could only do 1 to 1 exchanges so I would have to return the roll and get a store credit. So I requested to return the item and got the automatic email that a ticket was created 1/4/19 but haven't heard anything since. I can't log in to view the status so I don't know what to do. Anyone have a suggestion?
  9. sleeveofwizzard

    Customer service / orders

    The rest of my order arrived yesterday. Items looked to be correct.
  10. sleeveofwizzard

    Customer service / orders

    Have to update, Got the confirmation that the rest of the order was shipped and should arrive on Friday 10/26. 51 days from order until delivery . . .
  11. sleeveofwizzard

    Customer service / orders

    Has anyone else had issues with orders lately? Seems like things have really taken dive compared to a few years ago. I used to order very frequently but now I order two or three times a year. My last order was September 5th. I received an email the same day saying there was a partial shipment. Two of the for items arrived soon after and I didn't think much about it until another week had gone by. I sent two emails to support and opened a service ticket but didn't get a response. Tried calling three days in a row and couldn't get anyone to answerer or call me back after leaving my number on the automated system. Even tried the message function that pops up on the website but it would give me an error message every attempt. Yesterday I waited on hold for 27 minutes and got to speak with someone. She started some sort of RMA process and I was emailed a list of requirements to fulfill: photos of boxes, shipping labels, packing slips, and measurements of boxes. I just spent half an hour getting that stuff together but remembered the email I received that stated a partial order was shipped. This just seems crazy to me. I know accidents happen but why is all this needed when they can just look at the order and see it wasn't all shipped! Also why don't they respond to emails or service ticket requests? Why don't they answer the phone or return the call back requests? Why do they tell me to use the instant message function when it doesn't work? ARG!
  12. sleeveofwizzard

    Chat Line

  13. sleeveofwizzard

    Getting back into the game

    Hey everyone, never ever have free time anymore. I've been using the new equipment for a while now and definitely love it. Great suggestions all around so thank you all very much!
  14. sleeveofwizzard

    Getting back into the game

    Update, I have cut a few circles and shapes just to test things out. Got the blade depth set. Today I tried to cut a few things to practice and ran into an issue. The machines starting position isn't very close to the right side of the vinyl. I cut two things and both got cut off at the left side because it ran out of vinyl. I even moved the material over on the rollers but the machine adjusted itself and made the same error. On my old laser pointer there was a reset button on the side of the machine that allowed me to set the starting point for cutting. Thanks, Ted
  15. sleeveofwizzard

    Font wizards please help

    Yeah I just checked that site out. Much better then the one I tried a couple days ago. Thanks!