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Update! Since we're in Hawai'i, Graphtec recommended that we check with a local authorized repair shop rather than send the whole thing to continental US. We called up the recommended shop and after hearing of our issue asked, "when did you last replace the plunger?" They noted that those can stop working, preventing the blade from spinning/rotating. We ordered a new plunger from them and we're back in business! We finished out the 15mil synthetic job and are getting through the 10mil job as I write this. The old plunger has been marked and is still good enough for most of our paper jobs. I did let the boss know about the other blades you folks recommended. Thank you

Just wanted to say HI and let all my friends on the forum that I am still around. I spent the past few years taking care of my wife so I had to put all my work on the back burner. I'm doing very little work, mainly for friends at the moment. I'm still in the process of getting all the paperwork done. Once again, Hello everyone.