Grimey 10 Posted January 19, 2015 So finished up these vehicle magnets today. First off I got all of the info straight from his website, did the design work for the magnets. Sent the design to him, he noted a change with the email so I changed that. Told him I'd start with it and he said ok. After I sent him a pic of the finished magnets his first response was, " The number is not correct. ". What would yall do in this situation? Share this post Link to post Share on other sites
lablover 218 Posted January 19, 2015 So finished up these vehicle magnets today. First off I got all of the info straight from his website, did the design work for the magnets. Sent the design to him, he noted a change with the email so I changed that. Told him I'd start with it and he said ok. After I sent him a pic of the finished magnets his first response was, " The number is not correct. ". What would yall do in this situation? Fix it and keep a customer. Thats just me 1 Share this post Link to post Share on other sites
30-284 86 Posted January 19, 2015 Obviously fix it but, was the mistake yours or his? Share this post Link to post Share on other sites
slice&dice 2,450 Posted January 19, 2015 I would fix it, and move along. Life is too short. 1 Share this post Link to post Share on other sites
joker 618 Posted January 19, 2015 Actually if it is just the number remove that and cut only that out again.. Share this post Link to post Share on other sites
Wildgoose 4,200 Posted January 19, 2015 You should be able to pull the number back up and re-do without too much difficulty. Did he send you the number incorrectly? I wouldn't beat him up too much if you want to keep him as a client because it's poor for business. I have had this happen and one of three times it was my fault the other two I made them feel like it was a communication error but had they checked they would see that they screwed up not me. Share this post Link to post Share on other sites
Grimey 10 Posted January 19, 2015 I got the number from his site. DI'd the artwork and sent him the artwork he made a small change, I did that and then he approved it. It's on a white magnet with black. But i reverse weeded it so the text looks white. Just stripped it down and started over. He said he would buy 2 sets and I told him not to worry about it. No biggie. Was just frustrated at the time lol. 2 Share this post Link to post Share on other sites
Wildgoose 4,200 Posted January 19, 2015 Every single one of my "Big" customers have told me that my customer service completely blows away the competition and that is a big part of why they keep coming back. One even turned a competitor away without even taking a look at his work or prices based solely on the fact that I always take care of him. We all do similar work. Vinyl is vinyl and shirts are shirts etc.. it's a service industry and it's good service that makes the difference. 7 Share this post Link to post Share on other sites
Ravenwind / One Off Grafx 187 Posted January 20, 2015 He could have gotten a new phone or number. and I would just redo the number and move on. Share this post Link to post Share on other sites
knucklehead 530 Posted January 20, 2015 Now if it had been a print? That would have been a whole different story? Share this post Link to post Share on other sites
Sue2 920 Posted January 20, 2015 Even if it had been a print...yeah, do it over.... keeping a GOOD customer happy is still best. As Goose noted SERVICE is the key to customer loyalty. PLUS when you hand him the replacements at no additional charge THAT will make a positive impression How much is good PR worth? If you get your back up and charge him for another set....how many people do you think he will complain to? Would I FORGIVE & FORGET? No, I would REMEMBER in the future and maybe add a few dollars here & there to his other jobs to cover this. Just my 2 cents..... Sue2 2 Share this post Link to post Share on other sites
Wildgoose 4,200 Posted January 20, 2015 I'm with Sue. If he's prone to making these kinds of "Adjustments" then just add a little in from now on and forget about it. I have one guy that likes to pay with a card and in the old days I used to charge them the additional 3% to cover the card fee and it seemed to rub a few the wrong way so I just upped my bottom line the 3% and if they pay me with a check I get to pocket the extra. The best advertising comes by word of mouth from a satisfied customer. You can't buy it at any price, you have to earn it. 3 Share this post Link to post Share on other sites