bigmax 166 Posted January 20, 2022 My titan 2 stopped cutting in the middle of a time sensitive job. .Stopped and started over and same problem. Completely closed vinyl master pro, started again and getting a pop up that usb connection in not recognized by microsoft windows. SO........ uninstalled and downloaded VM Pro from us cutter web site. Still getting same message. Machine is grounded. RAunning windows 10. ANY assistance would be greatly appreciated!!!!!!!!!!!!!!! Share this post Link to post Share on other sites
bigmax 166 Posted January 20, 2022 I went to US CUTTER support site but did not see the Titan 2 listed for driver download Share this post Link to post Share on other sites
darcshadow 1,626 Posted January 20, 2022 Try a different USB cable? Or different port on the computer. 1 Share this post Link to post Share on other sites
bigmax 166 Posted January 20, 2022 Tried different USB cable, same message. "Device not recognized" Tried another usb port............same. Share this post Link to post Share on other sites
darcshadow 1,626 Posted January 20, 2022 Is it possible the port on the cutter was damaged? I had a KVM that gave the error of device not recognized and it turned out it was because the wiring of the USB plug was wrong. 1 Share this post Link to post Share on other sites
bigmax 166 Posted January 20, 2022 (edited) Sorry , had to step away for a bit. I dug out a serial to USB adapter that I kept from my SC (old) model I used before getting the titan 2. Hooked it up (com port 3) Finally got the GREEN check showing connection however, when I click on cut, then click proceed with cutting.......nothing happens. Any suggestions at this point?Iuninstalled and re installed but as soon as I plug into the usb port I get the "device not recognized" Goin nuts!!! Edited January 20, 2022 by bigmax more info Share this post Link to post Share on other sites
haumana 1,220 Posted January 21, 2022 Make sure the correct comport is selected in your software. Share this post Link to post Share on other sites
bigmax 166 Posted January 21, 2022 suspect that darcshadow is right on connection wiring. Going to check into that in the morning. Thanks to ALL who replied Share this post Link to post Share on other sites
bigmax 166 Posted January 22, 2022 FOund problem! After trying all suggestions and instructions from Futures corp. (Vinyl master) I decided to check internal wiring. As soon as I removed the end cap..........there it was . The ribbon cable was not connected , THANKS AGAIN to all who replied. At least I'm back in the game 2 Share this post Link to post Share on other sites
slice&dice 2,450 Posted January 23, 2022 Well, that was rocket surgery! Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted January 23, 2022 On 1/22/2022 at 11:26 AM, bigmax said: FOund problem! After trying all suggestions and instructions from Futures corp. (Vinyl master) I decided to check internal wiring. As soon as I removed the end cap..........there it was . The ribbon cable was not connected , THANKS AGAIN to all who replied. At least I'm back in the game that is a new one for everyone to remember - not sure how that would come loose inside but stuff does happen Share this post Link to post Share on other sites
bigmax 166 Posted January 23, 2022 This will hopefully save someone a LOT OF FRUSTRATION down the road, 1 Share this post Link to post Share on other sites
bigmax 166 Posted January 24, 2022 Well.......took the bad ribbon cable to an electronics repairman, since US CUTTER was out of stock. He made me a new one, based on the one that failed. Attached the new cable and cutter still not recognized . Contacted USC support, and they called me back within a few minutes. He took remote access and did some checking and determined that the I/O board is the problem. However ,they are out of stock and looks like mid Feb. before being available for sale. He did state that he was going to check the repair dept. and try to arrange for one to be transferred over to retail and then send me a link to get it ordered. Couldn't really ask for more under the circumstances. Heck, I need some time off anyway Share this post Link to post Share on other sites