Ele Toys 1 Posted July 12, 2020 Hi, I'm new to using a cutter. I purchased a USCutter SC 50" from someone who upgraded. He said it was working fine. This was about 6 months ago. I just had the time to set it up and try it out. I went through the whole process of getting the USB to serial converter (Tripp-lite) got it all set up, computer and cutter talking....but no cutting. It appears to send the file but the screen on the cutter just says "is now cutting". Nothing moves at all. I ran the test using the test feature on the cutter and it acts like it is cutting but the blade doesn't drop down. Any suggestions? Thanks, Cindy Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted July 12, 2020 I don't see where you are mention which cutting software that you are using. So which cutting software, on which operating system? So when you are running the TEST on the cutter, the cutter doesn't cut? Are you sure you have the cutter online? Share this post Link to post Share on other sites
Ele Toys 1 Posted July 12, 2020 Sorry - Vinylmaster Letter 4.2, Windows 10 pro Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted July 12, 2020 Are you sure the cutter is online? From the vinyl cutter it's self control panel. Here is the user manual for that cutter https://www.uscutter.com/static/PDFs/SC_Manual_06152016.pdf Share this post Link to post Share on other sites
Ele Toys 1 Posted July 12, 2020 I think so? It will connect to the computer. Here's a pic of the screen and also a little video clip of what it does when I run the test IMG_2181.HEIC IMG_2184.MOV Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted July 12, 2020 I have no idea what a HEIC file is. Windows photo viewer doesn't support this file format.. And I didn't see anything on the MOV file, only sounds. Share this post Link to post Share on other sites
Ele Toys 1 Posted July 12, 2020 Hopefully this will work better - it's a link to them on smugmug https://cedwards.smugmug.com/Misc/i-kzg4V5v/A Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted July 13, 2020 Do you have the ring of the blade holder inside the carriage arm? Then clamped down? It is supposed to be inside.. Is the carriage arm/ blade holder going up and down at all? Can you push it up and down? Did you see this cutter cutting? Do you have your blade holder down in the carriage arm correctly? Make sure the wheels of the carriage head are firmly down in the track. Maybe someone that owns an SC will come a long and help. This is just a user to user forum. 1 Share this post Link to post Share on other sites
Ele Toys 1 Posted July 13, 2020 No, it doesn't go up and down by itself - yes, I can push it up and down - no, I didn't see this cutter cutting. I don't think he'd fib to me, we're a pretty small town and that would be bad for his sign business. As far as the blade in the holder, I think so, it looks right. Thank you for your help - I sent an e-mail to USCutter as well so hopefully they can help. Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted July 13, 2020 I can see in your video the blade holder going up and down - I also see the ridge on the blade holder on top of the clamp and believe on that plotter that ridge ride on a groove inside the clamp Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted July 13, 2020 26 minutes ago, Dakotagrafx said: I can see in your video the blade holder going up and down - I also see the ridge on the blade holder on top of the clamp and believe on that plotter that ridge ride on a groove inside the clamp It looked like on the video it was going up and down to me also. But she said no. Yes, there is a youtube video, which I watched, that showed the ring of the blade holder inside the clamp. She didn't reply to that. Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted July 13, 2020 3 minutes ago, MZ SKEETER said: It looked like on the video it was going up and down to me also. But she said no. Yes, there is a youtube video, which I watched, that showed the ring of the blade holder inside. She didn't reply to that. like in my cousin vinnie mrs riley - "maybe it't time for new glasses Share this post Link to post Share on other sites
haumana 1,221 Posted July 13, 2020 I swear the blade holder is dropping down and lifting up. 2 Share this post Link to post Share on other sites
Scratchthejeepguy 77 Posted July 13, 2020 If it's a small town, maybe call the original owner and have them come over and take a peek at it. Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted July 13, 2020 on this model of plotter, this ring actually goes in a groove inside the holder clamp - - - - as mentioned above - the way it is the blade will never touch the vinyl 1 Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted July 13, 2020 that would be at 7:05 in this videohttps://www.youtube.com/watch?v=COJzZyucPdc Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted July 13, 2020 where was slice when you need him - he owns a sc and could have solved this hours ago 1 Share this post Link to post Share on other sites
Ele Toys 1 Posted July 13, 2020 You guys are awesome, thank you so much!!! You were correct, I had the blade in the holder wrong - and that I'm in need of new glasses...... Now on to the next step!! 1 Share this post Link to post Share on other sites
haumana 1,221 Posted July 13, 2020 Woohoo!! Welcome to the addiction. Share this post Link to post Share on other sites