WickedXtreme 0 Posted October 2, 2016 I recently crossgraded to VM LTR V4 from the free VM that came with my US cutter MH-871. Before I crossgraded, the are test would work perfect. Now, with the LTR v4, when I area test the vinyl advances what is needed, then takes off at double speed for an additional area of vinyl needed making the test are twice as long as it should be. The same thing happens with the cutter head after the vinyl is out on the floor and all over the place. HELP!! Thank You. Quote Share this post Link to post Share on other sites
VinylMaster 148 Posted October 3, 2016 You need an updated driver. Lodge a ticket with your email and a tech will get it to you. http://future.support Quote Share this post Link to post Share on other sites
busterbay 326 Posted October 3, 2016 5 hours ago, VinylMaster said: You need an updated driver. Lodge a ticket with your email and a tech will get it to you. http://future.support Would it not be simpler for all of us if you had a support download page ? "Lodging" a ticket for updates is a pain - Quote Share this post Link to post Share on other sites
VinylMaster 148 Posted October 4, 2016 Drivers once signed, automatically become available for everyone when they Add a cutter i.e. if you are online any new drivers are downloaded. In this case there is a new driver for the MH which is soon to be signed off which the member can obtain beforehand. Quote Share this post Link to post Share on other sites
darcshadow 1,627 Posted October 5, 2016 To play devils advocate, what if your cutting PC is not online, how do you get the updated drivers? Personally I hate automated updates. I want to be able to download a file once and use it to update as many PCs as I like. Quote Share this post Link to post Share on other sites
VinylMaster 148 Posted October 5, 2016 In that case you must request a link to the current update/driver. Quote Share this post Link to post Share on other sites
busterbay 326 Posted October 8, 2016 On 10/5/2016 at 11:49 AM, darcshadow said: To play devils advocate, what if your cutting PC is not online, how do you get the updated drivers? Personally I hate automated updates. I want to be able to download a file once and use it to update as many PCs as I like. I 100% agree with this because if I'm using and older dedicated PC and it is not having issues why would I update it? I still think there needs to be a support download page, this would have resolved my issue several weeks ago. Quote Share this post Link to post Share on other sites
WickedXtreme 0 Posted October 10, 2016 Thank you. will be awaiting the update. Quote Share this post Link to post Share on other sites
VinylMaster 148 Posted October 10, 2016 Please download the new update (below) for holders of USCutter PSNs only. If you do not have a USCutter PSN DO NOT DOWNLOAD this update: USCutter VinylMaster Update Quote Share this post Link to post Share on other sites
WickedXtreme 0 Posted October 14, 2016 I cannot use that download, my PSN is for ltr 4.0. I tried and it said Mine was invalid. Thank you. I just logged a ticket, I misread your post. Quote Share this post Link to post Share on other sites
VinylMaster 148 Posted October 14, 2016 If you would like the update for the non-USCutter edition of VinylMaster please lodge a ticket at: http://future.support Please note: this forum is exclusively for the USCutter edition of VinylMaster which is a different product (variation) to the retail version. Quote Share this post Link to post Share on other sites
Guest Future Support Posted October 14, 2016 If the driver in the US Cutter version of your software performs the area test correctly you can easily copy the same driver and settings into your other copy of VMP by going into the US Cutter version of the Vinyl Spooler, and from the "File" menu, select "Export Device" (with the driver that does do the area test). Then close the vinyl spooler, and open the Vinyl Spooler in the other version of the software, and from the "File" menu, select "Import Device", and you will have the exact same driver installed, and it should work correctly. Quote Share this post Link to post Share on other sites