huntrjo 4 Posted December 8, 2013 Ive been using flexisign pro cloud 11 for a month now and it has worked flawlessly. last night I tried sending a print and contour cut through the rip and print exactly as I have been doing and it said rip error. I did some research and people said clear the prefrences so I did and still no luck. I unistalled the software and reinstalled and once again no luck. Im getting rip error 29 which it says plugin error and unknown operator. Can someone please help me. Thanks Joey Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted December 8, 2013 is it just that file - I sometime have trouble with versaworks when there is a drop shadow for some reason - clear the drop shadow and it works fine Share this post Link to post Share on other sites
huntrjo 4 Posted December 8, 2013 How would I go about clearing a drop shadow? I'm new to flexi so it's still a bit confusing to me lol. Thanks for the quick reply. Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted December 8, 2013 in my design I go back and delete the drop shadow I added, not sure that is it just one of the problems I ran into in my RIP Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted December 8, 2013 You might get faster answers from the SAI forum. Share this post Link to post Share on other sites
huntrjo 4 Posted December 8, 2013 I have a post on the Sao fourm but haven't had any bites yet. Here is the item I'm trying to print and cut. It's from brands Of the world. http://www.brandsoftheworld.com/logo/yellow-ribbon Share this post Link to post Share on other sites
huntrjo 4 Posted December 8, 2013 Thanks guys I really appreciate all the help. Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted December 8, 2013 some answers I found in another Large forum. Not SAI. I personally don't use it, just relaying info I found. See if clearing up some of the temp files Flexi generates will help.Look in preferences under the options tag to see the directory it is using.All those can go.If you have a long list of print jobs on "hold" in the PM that have been printed get rid of all that you can there. (not the archived jobs).Once flexi is cleaned up do the same for your Windows system.Clean up the hard drive and make sure you have enough swap space for flexi to use when ripping. disk clean up. run it. Sometimes, a file gets so complex it helps to raster everything but the cut path... for production purposes I just ran into this problem.production manager > view> clear rip log.ran the print again and ran fine. 1 Share this post Link to post Share on other sites
huntrjo 4 Posted December 8, 2013 Okay great I will try that. But I wouldn't think that would help now just for the fact that I uninstalled all the software and reinstalled so there shouldn't be anything In there right? It would there still be something from the previous software? Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted December 8, 2013 No, some of them would not apply now since you reinstalled. . except space and disc clean up. If you kept your preferences, they would still be there. Share this post Link to post Share on other sites
huntrjo 4 Posted December 8, 2013 Also how would I rasterize the image and not the contour cut line because if I rasterize before I add contour cut line it wants to put the contour line in like a square shape and if I do it after I add the cut line it makes it part of the image right? Share this post Link to post Share on other sites
huntrjo 4 Posted December 8, 2013 Okay I'll clean them up and see what happens I know I did look at the bottom a little bit ago and it said I had 5.6 gun ram fee and 350gb hard space free so I would think that would be more than enough. Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted December 8, 2013 Also how would I rasterize the image and not the contour cut line because if I rasterize before I add contour cut line it wants to put the contour line in like a square shape and if I do it after I add the cut line it makes it part of the image right? I don't print. somebody else will have to help you. Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted December 8, 2013 like this? - could use a little more tweaking but though I would try it support troups.eps Share this post Link to post Share on other sites