cutter carriage not moving vertically help

[airtime grafix 0]

my mh 871 stopped working. the cutter carriage is not moving up or down. can anyone help? thanks

[tservice 3]

Can you give more detail.

[MonkeyMeMe 8]

can you see if it came off the track?

Check the wheels,,

MMM

[airtime grafix 0]

its movig left to right fine  the cutter carriage is not moving down to press into the vinyl and therefore not cutting

[tservice 3]

Do you see it dropping any at all?

[airtime grafix 0]

when i hit reset button I can see it try to move a tiny bit but thats it

[tservice 3]

When you tell it to cut does it go through the motions? And do you see the band trying to come down at all?

[airtime grafix 0]

it is less than a week old and was in the middle of cutting when it stopped moving the blade down

[airtime grafix 0]

everything is moving except the blade not coming down

[tservice 3]

Cycle the power on the cutter and try to cut something and give us feedback on what is happening. Example does it cut part way through the file or nothing at all etc...

[airtime grafix 0]

i tried powering it off and back on and resetting it. its not having problems moving other than the blade coming up and pushing down. the little blade holder just stays in the middle (of the top and bottom) the carriage itself moves left and right just fine and the rollers move back and forth just fine. it not a problem with the cutting software because it does the same thing when i do the test cut in the machine itself.

[tservice 3]

Sounds like a hardware problem. I would call Ken in the morning, he may have some ideas. Sorry

[airtime grafix 0]

how do i reach him!!  phone #

[kenimes 42]

425-481-3555

Is the unit grounded? Static electricity could be causing this, or a bad carriage.

[airtime grafix 0]

Its on the stand and plugged in to a grounded outlet.  Can you please give me a phone number for us cutter. I dont know how to contact them if it is a bad carriage.  Thanks

[airtime grafix 0]

sorry i see the number now lol ;

[kenimes 42]

Phone number is in the last post I made.....

[airtime grafix 0]

can you please tell me which motherboard is in the mh 871  version A or B

[kenimes 42]

Depends on whether your MH871 has the USB, Serial, AND Parallel ports (version A) or if it only has the USB and Serial ports (version .