I need some advice. I use Oracal (Orafol) 631 and HT55 transfer tape for wall decals for a couple of years now with very limited problems and those were minimal at best. I ship the decals rolled.
I recently had a customer send me pictures where the paint peeled off the wall from the transfer tape. They swear that they painted 6 months ago and used regular paint, not any VOC free, low VOC or teflon type of paints.
Does anyone have any idea why this would have ? I refunded their purchase price in full but I'm wondering if there is some information floating around out there that I am missing? Should I be using a different transfer tape or is there another one that you all like better than HT55?
Any help would be greatly appreciated.
Thanks!