Thanks friend. First I have been using it for sometimes. In fact I kept it for about 2years after buying it 'cos I couldn't get it running, but I dont give up. I bought Artcut with it, but I couldnt use it with it, despite all the support from the vendor. Next the vendor had to mail another copy to me which did not work either. I downloaded signcut trial which worked with it. But buying sign cut software would be another expenses. However last year, I got a corel plug in from the Manufacturers website and it worked. However not long I started experiencing this stoppages. I use Corel 13 and cut through the plug in dowloaded, and Windows XP. Dont know what support ticket is, please explain. Dont know how to get anti-static cling spray and hose locally. Can you send me a pix of how it is done?