Leaderboard

Thank so much for your kindness! Fortunately a Graphtec customer service tech was able to help me troubleshoot this mystifying problem. It was a lot of testing and ruling out, however, ultimately the issue was narrowed down to the either the camera or USB ports either in the hub or laptop. For my situation it turned out it was the USB port on my laptop that is dedicated to the cutter. I replaced the laptop and now everything is working as it should!

Can cutting master 2 not open eps or svg files? Why are you converting to a graphtec studio then then to a cutting master file? You should be able to use what ever design program you like then save the file as an EPS or SVG file and then import that file to your cutting software.