Placed a phone order last Tuesday (7/26/11) for grommets and was told they would be shipped that day. Was also told shipping would take about four days. So, here it is Monday (8/01/11) and no shipment. So, I call US Cutter again, 30 minutes on hold listening to the recording about how they care about their customers. Finally Benjamin answers, I explain about the order I placed. He then tells me that order is there but no payment has been made. I used a credit card the day I ordered! Ben tells me the guy that took the order must not have known how to process payment. I tell Ben my sob story of how I am now out of grommets and have jobs lined up waiting on them. My question to him was, if there was a problem why didn't anyone call me? If I had known there was a problem, I would have called back sooner but with shipping times....today should have been the day they got here. How was I to know US Cutter has a problem? So now we need to start all over again. I give Ben my order and credit card numbers again. Shortly there after Ben calls me back and tells me that the credit card isn't working and wants to know if I have another form of payment. I finally told him to just cancel everything. Jumped right onto the phone and called N. Glantz. My new grommet press and grommets are on the way, using the same credit card. Thanks you US Cutter for all your help.