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I have a Sc 1261, 53" cutter, i updated the driver and now it is not recognized by my computer. It was before this, I have windows 10.  Also need help with a driver for Flexi12 if you have a ione out yet.

 

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I would contact support on the driver problem (personally I would delete the driver first and try reinstall before I called to quicken the troubleshooting) - on flexi 12 that would require contacting SAI directly  - - - SAI is the maker of flexi12 -  you can try the liyu drivers if a sc1 but so far the members on the forum are not sure who the maker is of the sc2.  USCutter empolyees seldom visit the user forum so your quickest results would be to call support

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if you are the original owner purchasing from them they will help as long as you have the product - if you purchased second hand that is a different story - if you did purchase from them give them a call.   PS it is a plotter and not a printer - they do not function the same.  IF your flexi 12 is legit call SAI and they will help you too  - they are great to work with

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Yes Flexi is the best on customer service, they were already helping me try to get the plotter to connect to flexi, and they told me to call US Cutter. I will try to remove driverand see what that does. It has been 2 days and US cutter still has not gotten back to me. I see they are on here but have not responded here either. Not very good customer service.

 

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53 minutes ago, jholli3098@att.net said:

Yes Flexi is the best on customer service, they were already helping me try to get the plotter to connect to flexi, and they told me to call US Cutter. I will try to remove driverand see what that does. It has been 2 days and US cutter still has not gotten back to me. I see they are on here but have not responded here either. Not very good customer service.

 

I haven't seen uscutter staff on the forum for months - which post did you see then respond to recently?   I called them last week about an issue with an order by phone and had no problem getting thru

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Jimmy, if I were facing a serious support issue, with ANYTHING, I certainly would not be sitting around for two days just hanging by the phone for a tech. I've never encountered any problem contacting USCutter personnel, just keep in mind they are on the west coast.

(425) 902-1302

(425) 902-1305  (main #)

(425) 481-3555

Fax: (425) 284 3169  (yes, using the Fax number is an alternative way to send an urgent message !)

==================================

So far, this is what we know ---  You own an SC cutter. It doesn't communicate with your computer anymore (since an update within Windows).

Let's get some information about how you have the SC connected to the computer? (USB or serial)? Do you know how to go into your computer settings (hardware & devices) and verify the PORT access? Have you attempted to run the cutter using SignBlazer? If not, why not?

C'mon Jimmy, this ain't rocket science. Just give us something to work with, and we'll see what's what.

 

 

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Slice and dice, 

Ihad the thing working yesterday, printed out lettering in vinyl master, it is connected by a usb port, and I will try other numbers to call them.  I only use this during the summer when I am doing gym floor logos.  I have used other devices in the com port 3 that the plotter is using and it recognizes the other components, so yes I have test other things in the com prot that I have tried with the plotter.  I have uninstalled driver for vinyl master and plotter and reinstalled,  it does have a rs-282c port, a 9pin cable port, besides the parrellal port cable.  that it wil the nest tthing to try.

never heard of sign blazer, just using software that came with plotter.

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Many people have used the Tripp-lite Keyspan Adapter for the value cutters like the SC.  It is the only USB to serial cable that will work with a vinyl cutter. 

Forget the word "printer"  A vinyl cutter is not a printer. totally different operation. 

Find the best price    https://www.ebay.com/itm/Tripp-Lite-USA-19HS-Keyspan-High-Speed-USB-to-Serial-Adapter/312149952648?hash=item48ad964888%3Ag%3AwMEAAOSwrptbEtik&_sacat=0&_nkw=tripp+lite+keyspan+adapter&_from=R40&rt=nc&_trksid=m570.l1313

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34 minutes ago, jholli3098@att.net said:

I know it is a plotter, i  only use this plotter during the summer doing gym floor logos and lettering, I am a wood floor guy

 

The USB chip in the value cutters are not TRUE USB,  they are a cheap Chinese chip and are hit or miss.  Some people don't have problems with the cheap USB chip on the value cutters, others nothing but problems. The Tripp-lite Keyspan Adapter makes the cutter have a much better connection like the TRUE USB on the higher end cutters. 

 

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10 hours ago, jholli3098@att.net said:

Slice and dice,

I never heard of sign blazer, just using software that came with plotter.

Here ya go -- http://www.uscuttersupport.com/downloads/Software/SignBlazer/signblazer_setup.exe

and the CDM20828 driver for the USB chipset.http://www.uscuttersupport.com/downloads/Drivers/cdm20828_setup_windows.exe

 

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