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Well the first step is to stop by your attorneys office and warn them you may be in a lawsuit for copyright and trademark infringement.

Well no matter what your cutting you have to set the blade depth correctly. and it's not just by looking at the blade. This is how you set it correctly. To start with, you should set your blade depth correctly, by taking the blade holder out of the machine, and firmly cut across a piece of scrap vinyl, you will be cutting. You should only be cutting the vinyl and barely a mark on wax paper backing, Adjust blade to get there, Then put the blade holder back in machine, and use the force of the machine to get there, same results, only cutting the vinyl and barely a mark in wax paper backing. You should just barely see and feel the blade tip out of the blade holder.

Oh yes, I have read everything I could pertaining to this problem...but I did not catch anything would help me. I even researched other forums. Yes, I did send a ticket. I hope they get back

You must set your blade correctly first, that determines your force. You do not state how you set your blade depth. There are not any set in stone numbers for force, speed etc. Oracal 641 should cut just like Oracal 651 or any other calendared vinyl. Most calendared vinyl is about 3 mil. You do not lift the decal from the backing paper, that is wrong. You apply the transfer tape to the decal, squeegee real good, turn the decal over with transfer tape side down and slowly peel the backing paper away from the decal. Always peel the backing paper away from the decal. It makes a huge difference. If you go lifting the decal, you will pull your transfer tape away as well as lift up the backing paper and it will be stuck to the decal and be ruint. Always start slow with a vinyl cutter until you learn your machine.

Hi TMFWade, I'm not sure what your specifics were other than what I've seen addressed above regarding pinch rollers and tracking, but regardless we should have treated you fairly when you contacted us. If that's not how you feel things went, I'd like to know the details so I can work with the Customer Service manage to make sure he receives the feedback. If you want to send me a direct message, I'll make sure it gets addressed appropriately. Thank You