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Support@USCutter last won the day on September 6 2018

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About Support@USCutter

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  1. Hi Jtidwell Traffic Control, I'm sorry you're still having issues with your cutter. I see that Vinylmaster (the developers of the software) have been engaging you via these forums. If there's anything we can do to help facilitate additional communication with the developers, we are more than happy to lend our weight to helping to find a resolution for you. I can appreciate how frustrating this has been, so anything we can do to help just let us know.
  2. Support@USCutter

    Buyer beware "support"

    Hi TMFWade, I'm not sure what your specifics were other than what I've seen addressed above regarding pinch rollers and tracking, but regardless we should have treated you fairly when you contacted us. If that's not how you feel things went, I'd like to know the details so I can work with the Customer Service manage to make sure he receives the feedback. If you want to send me a direct message, I'll make sure it gets addressed appropriately. Thank You
  3. Support@USCutter

    RMA Exchange

    Hi Marissa, I wanted to follow up with you regarding your experience trying to get a stand replacement. I know the representative who was working with you originally is no longer with the company, and I am hoping that hasn't impacted your ability to get your stand replaced. If you can direct message us here with your order information, whoever gets the message can make sure we get this resolved once and for all. Thank You
  4. Support@USCutter

    "Continuous" by the foot

    Unfortunately, I may not always be the same person responding here, so direct messaging could cause more problems than it resolves. If it's not feasible for jmas to call us, then I can suggest that he now has access to a self-service tool on the website under his order history where he can set up a return for warehouse/shipping errors and that will get an RMA ticket started without a call to support even being required. In this case, we'd like the opportunity to be a little more hands-on for this customer, but if it's not convenient to give us a call, the self-service option is at least the next best way to get some resolution and make sure that we get the appropriate information captured so we can figure out why this has happened.
  5. Support@USCutter

    JUNK MH871-MK2

    Hey THE BOSS, We wanted to thank you for taking the time to share your feelings regarding your troubles with the MH series vinyl cutter. While I can understand your feelings on the matter, and will make sure that your comments will be made available for other departments at the company to review and thoughtfully consider, I lament that you took such drastic measures to "resolve" your issue. Should you have another similar issue in the future with one of our cutters, I urge you to reach out to our support website for assistance. For reference, you can reach our contact center at 1-425-481-3555, Monday - Friday, 7:30 AM - 11:30 AM, 12:30 PM - 3:45 PM PST. We are always looking for ways to better take care of our customers, it's people like you that help us move forward!
  6. Support@USCutter


    Hello Tharp! I'm sorry to hear you're having issues getting Windows 10 to recognize your MH cutter. That's out of the ordinary, as it should work just fine with minimal configuration required. If you can give us a call, one of our Technical Support representatives should be able to do a remote support connection and help you get everything sorted. I know our hold times have been a little bit lengthy lately, but we've taken on some additional representatives and are doing everything we can to try and reduce those wait times drastically. Hopefully you'll give us a chance to get you taken care of!
  7. Support@USCutter

    Heat press

    Hi Slim! I'm sorry to hear you have not had a good experience with us in trying to resolve your heat press problems. I'd like to have our Technical Support reps take another look at seeing if there isn't anything more that can be done for you. If you can give us a call and specifically mention that you were asked to contact us by the USCutter Support Admin, I'll make sure we do whatever we can to try and find a solution for you.
  8. Support@USCutter

    Vinyl Feed

    Hey Geographicsprinting! We were sorry to hear that you are having this issue. To best help with your wrinkling vinyl, I feel it would be best to work with you directly. At your earliest convenience, please give us a call at 1-425-481-3555 M-F 7:30AM-4:00PM PST. We look forward to hearing from you!
  9. Support@USCutter

    "Continuous" by the foot

    Hello! Thanks for the feedback regarding your recent orders. You definitely should have received the material as single continuous pieces if that was how the product you purchased was described. If possible, we'd like a chance to get this corrected for you and also have the information to pass along to the appropriate warehouse manager(s) to make sure any training issues get addressed. Give us a call and we'll make sure we get this sorted for you!