firemalt 10 Posted May 14, 2009 but certainly not months or years. Well... technically speaking, depending on the day of the month, and what month we were in... it could take months & years Share this post Link to post Share on other sites
VICIOUSCAT 0 Posted September 28, 2009 RIGHT OFF THE BAT I'M GOING TO SAY THAT "U.S. CUTTER" SUPPORT ABSOLUTELY BLOWS! I JUST BOUGHT A MH-721 CUTTER LAST WEEK AND THE DAMN MOTHER BOARD IS ALREADY SHOT! ALREADY!! I HAVE USED THIS THING FOUR TIMES AND I WAS TOLD BY THE WONDERFUL SUPPORT TEAM I HAVE TO REPLACE IT. SERIOUSLY ..AS I'M TALKING TO ONE OF THE SO-CALLED TECHS. HE PROCEEDS TO YAWN ON THE PHONE. IF I RAN MY BUSINESS THAT WAY I WOULD NOT HAVE ONE FOR LONG.WHAT I DONT UNDERSTAND IS , IF THE MACHINE IS UNDER WARRANTY WHY SHOULD I HAVE TO PAY FOR THE PART AND THEN GET REIMBURSED.THAT IS RIDICULOUS NOT DO I HAVE TO SPEND THE $80.00 BUT NOW I HAVE TO TELL MY CUSTOMERS I CANT DO THEIR ORDER SO I LOOSE BOTH WAYS.THIS WILL BE THE LAST TIME I EVER PURCHASE ANYTHING FROM THEM AGAIN! AND I WILL NOT RECOMMEND THEM TO ANYONE ELSE! Share this post Link to post Share on other sites
BannerJohn 1,324 Posted September 28, 2009 I don't know what to say.That's the way they operate. Send in the old part and you will get the money back. I know it's a pain but that's the way it is. Sorry. Share this post Link to post Share on other sites
Rodger 527 Posted September 29, 2009 Hey Vicious , You can send the part in 1rst & not spend the $80 . Saving time is what paying for the part is for . No matter what cutter or the expense , quality of it ... it is a good business practice to have a back-up cutter . That way you would not have to tell the customer you can't do their order . Everybody does business their own way & USCutter does a fine job even though you have experienced close to the worst case scenario ( dead on arrival has to be the worst ) . Share this post Link to post Share on other sites
VICIOUSCAT 0 Posted September 29, 2009 I UNDERSTAND HAVING A SECOND CUTTER WOULD BE IDEAL. I'M A SCREEN PRINTER AND I JUST STARTED DOING IRON ON TRANSFERS AND STICKERS, SO I HAVE NOT HAD THE BACKING TO GET TWO. THATS WHY I BOUGHT FROM THESE GUYS BECAUSE THEY ARE NOT THE MOST EXPENSIVE. I GUESS YOU GET WHAT YOU PAY FOR...I JUST WASN'T HOPING FOR IT TO BE THIS SOON! LIVE AND LEARN I GUESS...... Share this post Link to post Share on other sites
Rodger 527 Posted September 29, 2009 I think everybody is in the same boat ... meaning we all know what would be ideal but do the best we can with what we have to work with . I give USCutter & everybody the same slack I want given to me . Things happen & they go way above & beyond from what I have experienced , seen & read . I have a friend who bought a new Mack dump truck LOCALLY because they are considered the " BEST " ( $120,000 ) . Out of the 1rst year , it was in the shop 3/4 of that time . No replacement truck to use , no money back etc . He got a truck that had issues & had to endure it . That would have put many people out of business . Like Tony Saprano says " whata ya gonna do " I hope you realize posting what you did in your 1rst post does not help the situation , it would alienate me if I was the owner or an employee of USCutter . I also hope you unlock your cap lock button . We all have been in a frustrating situation , doing some things make it better & bearable .. some things only make things worse . BTW , welcome to the board . Share this post Link to post Share on other sites
