VICIOUSCAT

I UNDERSTAND HAVING A SECOND CUTTER WOULD BE IDEAL. I'M A SCREEN PRINTER AND I JUST STARTED DOING IRON ON TRANSFERS AND STICKERS, SO I HAVE NOT HAD THE BACKING TO GET TWO. THATS WHY I BOUGHT FROM THESE GUYS BECAUSE THEY ARE NOT THE MOST EXPENSIVE. I GUESS YOU GET WHAT YOU PAY FOR...I JUST WASN'T HOPING FOR IT TO BE THIS SOON! LIVE AND LEARN I GUESS......

RIGHT OFF THE BAT I'M GOING TO SAY THAT "U.S. CUTTER" SUPPORT ABSOLUTELY BLOWS! I JUST BOUGHT A MH-721 CUTTER LAST WEEK AND THE DAMN MOTHER BOARD IS ALREADY SHOT! ALREADY!! I HAVE USED THIS THING FOUR TIMES AND I WAS TOLD BY THE WONDERFUL SUPPORT TEAM I HAVE TO REPLACE IT. SERIOUSLY ..AS I'M TALKING TO ONE OF THE SO-CALLED TECHS. HE PROCEEDS TO YAWN ON THE PHONE. IF I RAN MY BUSINESS THAT WAY I WOULD NOT HAVE ONE FOR LONG.WHAT I DONT UNDERSTAND IS , IF THE MACHINE IS UNDER WARRANTY WHY SHOULD I HAVE TO PAY FOR THE PART AND THEN GET REIMBURSED.THAT IS RIDICULOUS NOT DO I HAVE TO SPEND THE $80.00 BUT NOW I HAVE TO TELL MY CUSTOMERS I CANT DO THEIR ORDER SO I LOOSE BOTH WAYS.THIS WILL BE THE LAST TIME I EVER PURCHASE ANYTHING FROM THEM AGAIN! AND I WILL NOT RECOMMEND THEM TO ANYONE ELSE!