Lisa P's Kreative T's 0 Posted January 27, 2020 Hello, I'm in panic. I recently was prompted to do an update for my VinyMaster Cut program which of course I was happy to do. Once the program updated and restarted I went back to try and cut a design and it goes through all the screens to cut but when I click "cut now" and then "proceed to cutting" which both work but once I say proceed, nothing happens it just sits on that screen. I am in the middle of a huge project and need to know either how I can make this work or how to remove the update so I can get my cutter back :-( Any help would be great. Thanks, Lisa Quote Share this post Link to post Share on other sites
VinylMaster 148 Posted January 27, 2020 Lodge a ticket for support here: https://future.support 2 Quote Share this post Link to post Share on other sites
ShaneGreen 131 Posted January 27, 2020 Check that the Vinyl Spooler stil has the right "port type" selected in the "connection" tab. For some reason when I updated, mine switched from "Direct COM" to "Direct USB". I reset it, restarted the program and all's working fine now. 1 Quote Share this post Link to post Share on other sites