AMDG 0 Posted June 23, 2014 Hello all, I have had my SC series cutter for roughly 3 months now and I love it. Yesterday I went to cut some logo's for a customer and my laptop kept reading USB error. I rebooted everything and went for another go. Again I got a USB unreadable and then nothing. I rebooted again and the cutter is no longer showing up. I thought it could be something with my laptop so I tried two other computers and the cutter would not show up. Has anyone else had this issue? I need to call in to customer support, but was wondering if I should purchase another motherboard or something in case this happens again. Thank you in advance. Jesse Share this post Link to post Share on other sites
darcshadow 1,627 Posted June 23, 2014 Could be a bad USB cable, have you tried a different one? If that doesn't work try connecting via the comm port. Share this post Link to post Share on other sites
AMDG 0 Posted June 23, 2014 Hey darcshadow, I had tried two other cables too from working printers. I will have to try the comm port tonight. Thank you! Share this post Link to post Share on other sites
joker 618 Posted June 23, 2014 From time to time mine will not read from unpluggin my usb cable and moving my laptop but after a few seconds it sees it. i have copam2500 set in my settings for signblazer for my sc cutter. 1 Share this post Link to post Share on other sites
BAGGEDLIFECO 0 Posted September 10, 2014 Ok back to this topic. I replaced my I/O board originally and everything worked perfect! In fear of this part failing again I secured the cable to the leg of my machine and only unplug it from the computer if needed. I've been cutting stickers the last few days and all of a sudden my machine won't register to my computer again. So I ordered to more I/O boards. Tried one and nothing, tried the other and nothing. Luckily I also ordered a Titan 2 cutter to run along with the SC. That's if it ever cuts again. The unit is under a year old. Does anyone have any ideas? I thought maybe something was up with my desktop but all 8 usb plugs are working perfect. I have a spare motherboard here for the cutter as I was afraid of downtown, it seems like everything else is working perfect. Just no communication. Jesse Share this post Link to post Share on other sites