Freezing up constantly

[laserman70 2]

I have checked everything, the software freezes all the time. Have to use the power button on the computer to shut it down.  This happens almost everytime I cut anything, this is getting old.  I have read through the forum and checked everything stated. 

Would an uninstall, reinstall help?  I am at the point of buying other software due to the down time i spend off on, off on.

If I do an uninstall will it delete all my files?  If so I will back them all up again.

[Jay2703 704]

Are you using the USB? I had that problem with USB. I switched to serial and it has not done it since. I don't think it is a Signblazer issue.

[laserman70 2]

I wish i could connect serial.  I tired and all i get is "cannot open output device. Error initializing cutter. "

[kenimes 42]

I wish i could connect serial.  I tired and all i get is "cannot open output device. Error initializing cutter. "

Are you using the Serial cable that came with the cutter? Make sure you have the setting correct for the connection as well. Shoot me a PM with your number if you still cannot get the Serial to work.

[gdx615 0]

I've got the same issue ' FREEZING UP' . Have you had any progress with a solution yet?? Thanks for any help!!

[iburnclothing 0]

Make sure you upgraded to the latest version. I was having huge problems with crashing with cut a print. I am using a serial connection with the newest upgrade and it NOW works FLAWLESSLY! Very happy with it! I suggest if you can to try the serial connection some how some way 

[blackpaws 18]

i'm having the same exact issue!!!!! it's doing it EVERY single time and its horrible i just spent 2 hours working on perfecting an image to cut it and it froze and i lost all the work!! i have no other choice but to use usb i have a brand new laptop it didnt come with anything else, so what should i do?

[kenimes 42]

Do you have another computer you could try to use, or only the laptop with USB?

[blackpaws 18]

this one is all i got. it's actually a brand new business edition laptop from dell. my boyfriend got a brand new inspiron from dell by brand new, i mean less than a month old, and it is the same story, it only has ethernet and usb ports. so i mean with brand new computers not coming with these other ports the software should be fully compatable with usb. there has to be a solution other than getting a new computer

[blackpaws 18]

id also like to mention that this problem only happens when i select cut. it either begins cutting right away, or it freezes, and the only way i can get the computer to unfreeze is to go to the start menu and restart it. it does this about 50% of the time.

[Jay2703 704]

Allison, I know this doesn't solve your problem but if you unplug the USB cable from the cutter it will un-freeze your machine. No need to re-start.

[knorwood 0]

I am having the same problem constatntly wasted an entire roll of vinal trying to cut for a banner it would get about halfway through and just freeze up unpluging the usb will get it unfrozen but will have to start cutting all over again

[Racer10 0]

No new news on this?  Now that I got my comm issues taken care of, it stops cutting during the job.  I also only have a USB connection available.  Help!!

[marcuso 15]

For those who are having issues:  Have you upgraded to the newest FTDI serial->USB driver?

[Benr98 40]

How do you upgrade that??  I have had it freeze up on me as well, but NOT during a cut.

Jenny

PS...I do use the USB, because I can't seem to get the serial to work.

[Racer10 0]

Any updates on where to find the lastest version of FTDI serial USB driver... I am hoping that will make a difference... but will it make a difference since I got the driver I have only back in December from US Cutter...

[Jay2703 704]

This is what USCutter has on their download site. It says last modified 9/12/07:

http://support.uscutter.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=2&nav=0,1