Acid 0 Posted July 16, 2010 Today I had this piece break on me. Sorry that the pic isn't super clear. It's the piece that holds the white guide wheels onto the rail. Just looked at it again and it looks like the 2nd top one is about to break off too. Anyone know where I can find a replacement for this? It's a Pcut CR-630. Any help is appreciated Share this post Link to post Share on other sites
Acid 0 Posted July 16, 2010 Hrmmm can't seem to edit my post, so here's a pic showing what's broken. Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted July 16, 2010 is it a new cutter, still under warranty? Either way you will have to submit a ticket, or call them good luck http://support.uscutter.com/index.php?_m=tickets&_a=submit Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted July 16, 2010 I see 4 techs on the board right now. Hope someone jumps in here.. Share this post Link to post Share on other sites
Tom@USCutter 18 Posted July 16, 2010 Hello - I see the piece that broke and although we don't sell that part individually on our website. We do have a ton of old carriages of which I can pull that part. If the machine is still under warranty this part would be covered in our policy. If not I would have to charge you like $4.99 for the part. Share this post Link to post Share on other sites
Guest Posted July 16, 2010 Just give us a call and we will get you outfitted with the proper component. Share this post Link to post Share on other sites
BannerJohn 1,324 Posted July 16, 2010 Just give us a call and we will get you outfitted with the proper component. Levi is the man! And Tom too, of course...and Howard,and Hugo,and the Ninja. 1 Share this post Link to post Share on other sites
Guest Hugo Valencia Posted July 16, 2010 apparently Tom and Levi already beat me to it. so im posting in hopes of making myself look useful in this post. Share this post Link to post Share on other sites
Guest HowardI Posted July 16, 2010 You can order a carriage assembly from http://www.uscutter.com/Creation-PCUT-Carriage-for-all-models_p_50.html Howard Irwin Support Specialist US Cutter 425-481-3555 888-298-8143 - Option 2 Share this post Link to post Share on other sites
Ninja 16 Posted July 16, 2010 Hmmmm.... sound to me like a static electrical issue. Do you have your cutter grounded? ... wait, what? Share this post Link to post Share on other sites
Acid 0 Posted July 16, 2010 Thanks for all the replies guys. The support is awesome! Is that carriage assembly the whole thing? I'm assuming it is. I'll prolly just order the whole part if that's the case. I got some stuff that was kind of on a deadline and need to get it shipped quick. Share this post Link to post Share on other sites
