US Cutter Tech Support- Good Job Guys!

[gprockhill 0]

My PCut has not worked properly since purchased. It has many stray cuts. I called and spoke with a few of the tech specialists at US Cutter. My issue after much discussion, was determined to be a mother board. I was offered a new mother board to hopefully correct the matter. Instead of messing around with replacing it and then re-testing etc, I decided simply to upgrade my machine to a Copam. My experience with US Cutter technical support thus far has been top notch. They have been personable, articulate and informed about their product. They made my upgrade painless and reasonable. I am sending back my PCut today and have already been notified that my Copam was been shipped as of last evening. Very smooth transition.  I very much appreciate their work. Final judgment will be made when my credit card is properly refunded as promised, but at this point I have no indication that anything other than that will happen. Thanks very much for not making this a hand wringing experience! 

[Dakotagrafx 7,297]

Who's paying the shipping back?

[gprockhill 0]

As I have a shipping company it is not a huge issue for me.

[hockeygirl 30]

Glad everything worked out for you! You'll love the Copam, I haven't had any experience with it, but heard lots of good things.

[Guest kenya]

Great to hear some positive feedback about USC. 

[dconover 0]

I'll second the excellent customer service. I too had a similar problem as the original poster and US Cutter offered to support an upgrade to the Roland GX 24 I was thinking about doing anyway. US Cutter went above and beyond supporting this upgrade. This is some of the best customer service I've experienced in any company no matter what they are selling. They have my business.

[Guest YHC]