In to our second year, and still not working.

[YadirellT 0]

Okay, i've followed up on this.  And Levi has actually sent a message over to you sbeilstein.  Your cutter has been shipped, and tracking shows that it should be delivered to you tomorrow.  If you want specific information about this, you can either PM me, or reply to Levi's email.  Let us know if you don't receive it.

[BannerJohn 1,324]

I only make 'digs' when I know what the problem is. I don't blame the entire company for one person's forgetfulness,laziness,or whatever it is. Fact is, Brandon didn't do what he said he would do. he didn't follow through. All this could have been avoided if he had, and the OP wouldn't have spent 3 days wondering where his cutter was.

as for the attorney general....he will tell you one thing for sure: there is a big difference between poor customer service and a deliberate attempt to commit fraud.

[sbeilstein 0]

Thank you all for your help and your comments,

but as John said, as of right now, we have been given a tracking # and the cutter a package is on it's way.

At this time I am going to wait and see what happens. Maybe something shows up... maybe it doesn't. Maybe its my plotter, maybe its a new plotter, maybe its an empty box... who knows. Maybe all the problems were resolved, maybe they werent. Maybe it will work for a month, a week, a day, or not at all. Its all up in the air now.

Once its here, you can bet I will keep you all informed.

If not, I already looked up the BBB to file a complaint there, and now thanks to A&P I have a second source as well.

Hopefully it wont come to that... but only time will tell.

[sbeilstein 0]

It would seem that my problems have uncovered an entire department wrought with problems that everyone seems to be avoiding. Well if your going to run is business you cant ignore issues and hope they go away. So I've decided to see what you all actually think.

I started a new thread.

http://forum.uscutter.com/index.php/topic,26191.0.html

a simple poll to let the admins see what their users think of the tech support team as it stands.

I have no problem stating my opinion and placing my vote... but to any of you want to get heard as well!

[Dakotagrafx 7,297]

Dakota,

And as far as my choice to utilize the BOLD function on the forum, Not that you asked or cared to really know why or is any of your business either, But I have had 2 major Eye surgeries as a child, and a Bolded text is easier on my eyes to see and read.

So Dakota, Never Assume, only your ignorance shines through when you do.

Have a wonderful day.

Thanks for clearing this up for me - it's so you can read your own post better.

I apologize if you feel insulted - yes I am ignorant some times and have so much to learn from those with so much more experience dealing with people than me.

I don't want to hurt anyones feelings that offers so much help to everyone in all areas

A warm fuzzy hug to you

[JoeDirt 5]

who in their right mind would buy a 40k printer from these people? One day reading customer complaints and I would move on in a jiffy, I dont even think I would buy a cutter from them.

I hope it all works out for you.

[BannerJohn 1,324]

who in their right mind would buy a 40k printer from these people? One day reading customer complaints and I would move on in a jiffy, I dont even think I would buy a cutter from them.

I hope it all works out for you.

I don't know..maybe someone with sense enough to know that the percentage of complaints is very,very low,compared to the percentage of very satisfied customers.,,or knows that the support from that 40K printer will come from the manufacturer,not the seller.

No cpmpany that I know of,anywhere..that sells anything, has a 100% customer satisfaction rating.

And,as been said before,by many posters...those with no complaints,who are happy with customer service..don't post.

[sbeilstein 0]

Alright, time for an update.

I showed up this morning and checked the Fedex tracking... only to find that the package was delivered on Saturday... expect we arnt open on Saturday. After an hour of searching I found that somehow the plotter was shipped to our other location, not sure how they even got that address, but oh well... minor issue.

I received two packages...

first a refurbished cutter (I am certain its not the unit we had before) and secondly a new stand.

I already had a 1351 stand, but sure enough this plotters feet are in i different spot and they dont fit, so i built the new stand.

Now here is where things start to sound like good old USCutter....

first the stand was missing two screws, so i had to scavenge off my other stand.

I received two right handed roller holders, so I guess ill have to flip one and forget about the middle of-center  slot

The rollers them selves are several inches too large (fit my old stand perfect) so I have to find a metal shop to cut them down.

so with vinyl rolled up on the ground... i tried a test... and so far it seems to work. atleast for now

why cant anything around here be easy.

[thredz 1]

It would seem to me that anyone in the business side of any field would realize that the equipment they receive comes from the manufacturer and not the company that sells them, unless the manufacturer has a direct sales outlet. Just because USCutter has their brand on them, it doesn't mean they open and personally brand or inspect the cutters ! I understand frustration, but if you're going to complain, complain in the direction of the correct company and not a company who has no control over the packaging or manufacturing. Uscutter has been extremely good at resolving issues with defective cutters. Even though they could choose to be like 90% of the companies you deal with and say " you will have to contact the manufacturer for support" .

[sbeilstein 0]

It would seem to me that anyone in the business side of any field would realize that the equipment they receive comes from the manufacturer and not the company that sells them, unless the manufacturer has a direct sales outlet. Just because USCutter has their brand on them, it doesn't mean they open and personally brand or inspect the cutters ! I understand frustration, but if you're going to complain, complain in the direction of the correct company and not a company who has no control over the packaging or manufacturing. Uscutter has been extremely good at resolving issues with defective cutters. Even though they could choose to be like 90% of the companies you deal with and say " you will have to contact the manufacturer for support" .

thank you for your thoughts billy,

however this machine did come from USCutter, and was refurbished by their staff...

here is the post on the ticket

Aaron,

We replaced just about everything in the machine. It should act and feel like a brand new unit. If you have any problems at all just let us know.

__________________________________________

LEVI HARTZOG - US CUTTER SUPPORT SPECIALIST

1.888.298.8143

Besides, I will direct my comments to the company that sold me a warranty...

After rigging one stand next to another (so i can use functional rollers) I am about to try my first large cut... lets hope for the best.