flybob 0 Posted November 5, 2009 PCUT630 arrived today. Removed shipping cable ties to free carriage plugged in to test and no display and making pulsing noise like stepper motor is trying to do something. Any ideas. Share this post Link to post Share on other sites
nonabelle 5 Posted November 5, 2009 is it up against one of the red button? if so move it. Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted November 6, 2009 can you move the carriage by hand with the power off? doesn't sound good though Share this post Link to post Share on other sites
flybob 0 Posted November 6, 2009 Yes carriage moves freely and roller moves freely. Carriage is on the middle of the slide so no red buttons pushed. Share this post Link to post Share on other sites
YadirellT 0 Posted November 6, 2009 Hi Flybob. If you got that from US Cutter, you'll want to go to support.uscutter.com, and submit a ticket. Describe the problem in as much detail as possible, and we'll help you resolve this issue. You should also still be under warranty if you just got it, so if we need to replace any parts it should be covered. Share this post Link to post Share on other sites
flybob 0 Posted November 8, 2009 Did that ( created a ticket on Thurs ) and haven't heard anything. Went to troubleshooting FAQ's and one suggested opening bottom and checking connections. Did this and all plug connections looked OK. As long as it was open, put a scope on pwr supply outputs. 5V supply turned on and immediately decayed to zero then continued to cycle on and off. Disconnected all the connections to pwr supply output and checked supply seemed OK. Reconnected one at a time. Appears to be working now. Looks like it was short caused by positive fan supply connection. All connections to power supply were marginal. Spade lugs were incorrect size for supply mounting space so one side of each lug was cut off to make them fit. Supply wires for fan were simply stripped wires stuck under the connection screws. Fan supply connection appeared to be causing short in supply. Share this post Link to post Share on other sites
BannerJohn 1,324 Posted November 8, 2009 Good job! And thanks for posting the solution. Share this post Link to post Share on other sites
YadirellT 0 Posted November 9, 2009 Good to hear that worked out Flybob. That's strange that you did not get any contact on your ticket. We did respond to all of them on Thursday and Friday. However, I'm glad to see that you got it figured out. Let us know if any thing else crops up. Share this post Link to post Share on other sites
flybob 0 Posted November 10, 2009 Not sure what happened either. Here are the details in hope that it may solve another customer's problem. On power on. it appeared to be trying to move carriage but did not move, Carriage moved freely by hand. No red switched pressed. It only made a pulsing sound. Fan either did not run at all or ran very slow pulsing with the sound made by the carriage stepper motor. No display. When I checked the power supply with normal pwr supply connections, 5V terminal rose to 5v then quickly decayed to zero and continued to do this. All pwr supply terminals were hot glued, but screws were not tight before gluing and positive supply wire to the fan appeared to be shorting out supply. Fix was simply removing and carefully reconnecting supply terminals. Had to restrip and bend fan connection to prevent more shorts. So far so good, three cuts. Share this post Link to post Share on other sites
flybob 0 Posted November 21, 2009 One more question. Invoice says authorization code for SignCut Pro will be emailed, email referenced it, but no code included. Share this post Link to post Share on other sites
