THier 0 Posted October 18, 2007 OK,,, I must be real stupid,,,, I tried to install the upgrade,,, put the dongle in,, it says ready to use,,, but nothing installs,, I go to "my computer",,, and can't see the dongle. This came with no instructions,,, only the password. What am I doing wrong? Tom Share this post Link to post Share on other sites
Bruce SignBlazer Support 0 Posted October 18, 2007 Did you also receive a SignBlazer 06 CD? You will need to install from this. The dongle doesn't have SignBlazer installed on it, SignBlazer Pro just checks to make sure the dongle is present so that it can run. Share this post Link to post Share on other sites
THier 0 Posted October 18, 2007 Did you also receive a SignBlazer 06 CD? You will need to install from this. The dongle doesn't have SignBlazer installed on it, SignBlazer Pro just checks to make sure the dongle is present so that it can run. No CD,,, just the dongle and password,,, WHEW I kind of feel better. Shouldn't the CD and dongle ship together? Tom Share this post Link to post Share on other sites
kenimes 42 Posted October 18, 2007 When ordering the Pro upgrade, you should receive a CD as well as the dongle. Share this post Link to post Share on other sites
THier 0 Posted October 18, 2007 When ordering the Pro upgrade, you should receive a CD as well as the dongle. No CD,,, Check PM Share this post Link to post Share on other sites
THier 0 Posted October 18, 2007 Guess I should reinstall elements until we get this straightened out? Tom Share this post Link to post Share on other sites
kenimes 42 Posted October 18, 2007 At least so you have something to work with, I would. Share this post Link to post Share on other sites
THier 0 Posted October 19, 2007 Top notch customer service,,, Thanks, Tom Share this post Link to post Share on other sites
THier 0 Posted October 23, 2007 Update,,, Got the CD today,, I already sent PM to Ken,, but wanted everyone to know how good the customer service is,, It really doesn't matter if there is a screw up once and a while,,, what does matter is how it is handled. This one was done right. THANKS, Tom Share this post Link to post Share on other sites
