Zeus 0 Posted August 25, 2009 The pen holder/carriage arm has broken and I am unable to locate the replacement part that I need to order. I am also wondering if this part may be covered under my warranty as it has broken in the middle of a cutting job. Overall the machine is performing quite well and I look forward to continued use. Hopefully someone can point me in the right direction. I have a customer that needs decals!! Share this post Link to post Share on other sites
Rodger 527 Posted August 25, 2009 Call USCutter tomorrow . They are on the west coast . I don't know what time they open in their time zone . I would suggest buyng a spare to avoid being in a jamb JUST in case this happens again . It is always nice to have a back-up cutter Share this post Link to post Share on other sites
haumana 1,221 Posted August 25, 2009 can you post a picture of what is broken? Share this post Link to post Share on other sites
Guest Posted August 25, 2009 If you could post a picture that would help greatly. When you get the picture taken feel free to post it here, but also send an email to support@uscutter.com with details of the problem and the picture attached. We will process your replacement through the support site. Share this post Link to post Share on other sites
Zeus 0 Posted August 25, 2009 I used some loctite and glued it back together. I will take a pic and post it though. It is working fine right now but I def. want to get a replacement for it just in case it breaks again. Share this post Link to post Share on other sites
Guest Posted August 26, 2009 If that is working for you that is great, but I recommend contacting us to get this taken care of while you are still under warranty (I am assuming it hasn't run out yet). Give us a call at 425-481-3555 or send us an email (or submit a ticket) at support@uscutter.com. Share this post Link to post Share on other sites
