Tired of my Paper Weight

[TMPP 0]

I can't remember the last time I was this frustrated. I have a MH-871 and I haven't cut a thing but the demo diamond. I started off trying to use Vista with a USB connection and gave up on that. Then I went and purchased a dedicated business desktop with XP, with serial cable connection so that I don't run into the same USB issue and loaded the software and still nothing. I thought I was reading what I have correctly but apparently being educated does nothing for the set up of a cutter!

I don't know where to turn and what to do. I am ready to put it back on ebay and just wait until I can afford a more expensive cutter that doesn't appear to be so complicated.

Am I wrong to feel this way?

I am open to any suggestions or assistance anyone has, but I am tired of beating my head up against the wall.

[bayshorecreations 30]

What software are you using to run it?

[TMPP 0]

I have windows XP and SignBlazer that came with the machine. Clearly I'm not setting something right..... I don't know what to do.

[bayshorecreations 30]

It sounds like it is probably just a port setting or something simple like that. I don't personally know signblazer but im sure that someone here will chime in and help you out.

[99v8miata 3]

First of all Welcome. If you go to the thread for your software and or cutter I am sure the people that have the same equipment will be able to get you up and running. Best of luck.

Dave

[bayshorecreations 30]

That is true, post your problem here http://forum.uscutter.com/index.php/board,41.0.html

I am sure someone will help you out.

[Guest round2racing]

Try getting ahold of Brandon at US Cutter.

He can probably walk you through the process.

Don't worry too much.  It took me nearly a week when I got my LP24.

Also, there is a thread on the forum that has a "newbie manual".  It takes you step by step through the setup process and it's very accurate.

[BannerJohn 1,324]

In your SB settings, it should be set to com1 with serial. You can go into your XP device manager and see what port it has assigned to it.

The baud rate should match the one on the machine. I don't know about the 871 but the 721 goes back to default on the baud rate every time you turn it off and back on.

Flow control should be set to HARDWARE.

Of course, make sure you have the correct model chosen so the drivers are right.

That's about it.

[Guest]

All of the advice so far has been great. If none of this has helped you out then please submit a ticket at support.uscutter.com so we can get logged into your computer. Either that or shoot me a PM with a phone #.

[BannerJohn 1,324]

oh,FYI..something that big is not a paperweight..it;s a boat anchor.

[TMPP 0]

you all have been so great and supportive, but alas, I have yet to get it to cut anything other than the test diamond. Its just not communicating.

So frustrating, I am not available at my cutter during the business hours of tech support. I went to the newbie page and found a step by step mini manual and it didn't help.

I will have to keep trying. I really don't want to give it up. I have made so many promises to folks and I am failing them.  :'(

[BannerJohn 1,324]

how about posting a list of your settings...or better yet a screen shot of the settings box while open?

[Guest HowardI]

I'm sorry to see you're not yet able to get this going but if you contact the support phone number (888-298-8143) and ask one of us to help we can do a remote support session with you and get you going.

Howard Irwin

Support Specialist

US Cutter

425 481-3555 Ext. 7105

[Guest]

Brandon and I are here several hours after we close each night. Shoot me a PM with some contact info and the time that I should call and we will get you going.

[BannerJohn 1,324]

Brandon and I are here several hours after we close each night. Shoot me a PM with some contact info and the time that I should call and we will get you going.

and remember the 3 hour time difference from west to east coast.

[TMPP 0]

I will be home early today - I will give everyone a shout as soon as I get home - I have got to get this running - Football season is coming 

[TMPP 0]

Brandon and I are here several hours after we close each night. Shoot me a PM with some contact info and the time that I should call and we will get you going.

and remember the 3 hour time difference from west to east coast.

No worries I am here on the west coast as well. In California.

[TMPP 0]

Got to call last Friday and Hugo got me all squared away. Changed from LPT to usb, he downloaded drivers and it cuts now. Woo Hoo, Hugo Rocks!

Thanks everyone for all your help!

[Guest kenya]

Alright....... Great news !!! 

[kenimes 42]

Hugo is the man!

[bigjimt 1]

oh,FYI..something that big is not a paperweight..it;s a boat anchor.

Yep John, Boat Anchor ... But I have a MH 721 and Love it Works Great..........but do check your settings

as far a ez set up its as good as most any.....I have had Roland, Newstar, and Refind MH 721 you have to

check them all........

[DirtyD0g 0]

I had similar issues with mine, nothing seemed to work. I was trying to use a seiki version of flexistarter. I called and Brandon remotely connected to my PC. Then he installed signblazer for me and actually cut on my machine. All I had to do was turn everything on and type in the serial number. He was 3/4 of the way done before he even found out I had just purchased the machine from them.

Alan