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Found 3 results

  1. I have had a Laserpoint 2 for about 3 years. Before that I had Roland for 17 years. So I'm not new to cutters. Recently, I have had to turn off the cutter in between cuts and back on, seemingly to clear the memory. I run a lot of vinyl, and that has never happened before. In case it was a software issue, I downloaded a new copy and the issue is the same. It's not really that big of deal, but I am afraid that turning it off and on so much will damage the cutter. Any thoughts?
  2. So here's deal, hopefully someone can assist me.... So I have a 50-something" LaserPoint 2 cutter using FlexiSIGN Pro 10.x About 3 weeks ago I was cutting some decals on some 15" vinyl. During the cut it got near the edge and started, well, we know what happens there. I immediately hit the reset, which of course started moving the carriage to the home position, catching the crumpled vinyl. I stopped it, pulled the bad vinyl out and reset up everything. Started the cut again and the carriage moved to position, but did not go up or down. After checking the forums, I did the 9v test and the electromagnet worked, no issues. Support was happy to sell me a new motherboard and ribbon cable. That didn't help. They were of course happy to sell me a new carriage. Of course that didn't help. Everything except he power supply was replaced, and it still doesn't work. A "support supervisor" said he would personally help get this figured out. That was 2 weeks ago and I have not heard back since. He claims they are reaching out to the manufacturer for wiring schematics as nothing else seems to resolve the issue. I did ground everything, to the wall, stand, and damn near the neighbors house. Volt meter shows no power from motherboard to the carriage along the Z-axis board, but the laser does work without any issues. I'm at a loss. Of course US Cutter just wants me to buy new equipment from them. That's not really an option, at least not from them. If I buy another one I'm going to either Graphtec or possibly a Roland. I'd like to get a printer / cutter (I know, I've heard it all), so if I'm replacing the unit I need to find a vendor that has one. At this time I can use my MH-721, but that's obviously limited in what it can do (although it does seem to do a better job than the LP2 at cutting). I would like to get this unit working, anyone have any ideas? Is it possible that it's the PSU? What would be the best way to test it? We did find a connection (on the PSU) that appears to be for the fan but nothing plugged into that one. I've asked for a diagram but they claim not to have one. I'll take any suggestions. I'm a support manager for an IT company during the day, and I'm pretty competent with electronics and can use a multimeter and soldering iron, so I'll try anything that makes sense.
  3. I'm using a MacBook Pro and the Laserpoint 2 Cutter. The cutter and my computer communicate just fine, where i'm having an issue is when the cutter is cutting the blade doesn't lift up off of the vinyl. For example; when I'm cutting a word it cuts the letters out and cuts from letter to letter as well. Anyone have a solution that can help? Thanks.