Bis

PS: these diagonal lines were not occurring before. Only the horizontal lines were a problem. Since the software was activated these lines began to appear consistently on every cut... !!!! For that reason I am doubtful that it has something to do with the machine.

Thank you. Mz Skeeter. On to a new (somewhat related) problem... the cutter seems to not be lifting the blade high enough when it moves from one cut to another. So if I am cutting the word "THE" it leaves one diagonal cut as the blade travels from the T, to the H, to the E.... The software is now activated... not sure what the issue may be (LaserPointII settings maybe?) or is that part of the software settings?

That's what I thought. hehe. Thank you. Am I able to install the software in my laptop and my desktop?

We just received and are trying to setup SCALP with a Laserpoint II and have reached a point where the cutter is putting two horizontal lines through each separate shape we try to cut. Its consistently doing this no matter what. Nothing in the software config has made a difference. It feels like a software problem as opposed to an issue with the hardware. Though we did find that when first attempting to cut with the LaserPoint II we ran into a snag with the pressure. The pressure was so heavy that the cutting head drove down into the surface of the cutter scratching it. Is this normal for a new, just-unboxed cutter??? Thanks for the input.