waynemad

correct size in AI

8 posts in this topic

Hello all

Really need some help here I am using AI and sign cut pro, when I come to cut the image the size is different (a long way) from the size I put in, the height and width boxes set them to mm 300 x 300 but the image comes out 370mm x 270mm. As you can tell really new to this been looking around google now for 2 days and cant find an answer please help 

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Hello

Bit of confusion I'm afraid

when I follow the instructions to calibrate the cutter the box comes up with cut measure rectangle 300mm x 300mm but the width box shows 300mm and the height box 500mm, but even if I change the 500mm box to 300mm it still cuts 500mm

but if I try to cut an image the size is way out any ideas :huh:

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Then contact Signcut.  I hear they have pretty good tech support.   I don't use the Signcut software. 

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Agree with Skeeter. SignCut Pro 1 is what I use and can vouch for the tech support being live and top notch. You start with a ticket and they will get back to you pretty quickly in my experience. I had some issues and had to have them remote in and fix a couple things. They rock IMHO. 

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