waynemad 0 Posted June 14, 2017 Hello all Really need some help here I am using AI and sign cut pro, when I come to cut the image the size is different (a long way) from the size I put in, the height and width boxes set them to mm 300 x 300 but the image comes out 370mm x 270mm. As you can tell really new to this been looking around google now for 2 days and cant find an answer please help Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted June 14, 2017 You need to calibrate the cutter size Share this post Link to post Share on other sites
waynemad 0 Posted June 15, 2017 Thank you so much been pulling my hair out Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted June 15, 2017 Your welcome... 1 Share this post Link to post Share on other sites
waynemad 0 Posted June 16, 2017 Hello Bit of confusion I'm afraid when I follow the instructions to calibrate the cutter the box comes up with cut measure rectangle 300mm x 300mm but the width box shows 300mm and the height box 500mm, but even if I change the 500mm box to 300mm it still cuts 500mm but if I try to cut an image the size is way out any ideas Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted June 16, 2017 Then contact Signcut. I hear they have pretty good tech support. I don't use the Signcut software. 1 Share this post Link to post Share on other sites
Wildgoose 4,200 Posted June 16, 2017 Agree with Skeeter. SignCut Pro 1 is what I use and can vouch for the tech support being live and top notch. You start with a ticket and they will get back to you pretty quickly in my experience. I had some issues and had to have them remote in and fix a couple things. They rock IMHO. Share this post Link to post Share on other sites