CES 0 Posted June 19, 2007 Got the cutter today, can't get connected. I do not have a parallel port, so I have to use the USB to serial adapter. Plug that in, installed the driver, the latest driver from Marcus' sticky post in this area, and it appears to be installed at COM2. When I go into SignCut and into the machine settings, it shows COM1 and COM3, but no COM2 or nothing that appears to be the right device for the plotter. I have things using COM1 and COM3, which are critical, and they are being used due to the fact that every other method failed for those items. I also tried using the parallel cable with a 25pin to 9 pin converter on it, trying to force it to use LPT1. However, can't find LPT1 on any lists either. All I have are USB and one serial connection. How do I get this thing running? Service guy is out today, so I can't seem to get an answer from USCutter. Anyone got any tips? Share this post Link to post Share on other sites
TaterNuts 3 Posted June 19, 2007 can you change the ports which you are using for 1 and 3 to something else? This cutter is pretty fussy about which ports... or shoud i say, signcut is fussy... Share this post Link to post Share on other sites
CES 0 Posted June 19, 2007 Can't change the others, as what they are hooked to are fussy too. We tried when the people came to install it and after a hour of trying to make it work on other ports, it was changed to the ports we use now to make it work. It's also the bread and butter of our business, so fiddling with that is a no-no. Share this post Link to post Share on other sites
CES 0 Posted June 20, 2007 Wow, what a long day. One thing I noticed is that all the documentation for the USB/serial adapter is for a specific model, which is different than what came with the cutter. Might be the same driver, but it's clearly a different brand than the drivers listed on this support forum. I couldn't get it to work. Finally went and bought a PCI card for the parallel port. Installed it, it defaulted to LPT3. Rebooted computer- no mouse. Moved USB mouse from port to port. No mouse. Printer doesn't work either. Moved the board to a different slot on the motherboard. Still no mouse. disconnected the mouse, put a USB to serial connector on mouse, plugged that into serial mouse port, mouse works, keyboard doesn't. Moved that plug all around, couldn't get keyboard to work. Changed port to LPT1 instead of LPT3. Mouse works, keyboard works, plotter works. Haven't checked printer yet, but at least the plotter is working. Share this post Link to post Share on other sites
TaterNuts 3 Posted June 20, 2007 WOW Ces.... Thats alot of issues... Good Luck :xxx Share this post Link to post Share on other sites
kenimes 42 Posted June 20, 2007 I am in today and the rest of the week, so feel free to contact me so we can try and resolve the issue. kenimes@uscutter.com Share this post Link to post Share on other sites
CES 0 Posted June 21, 2007 Couldn't get the thing to work. Every time I got it to work and turned the computer off and back on, I'd lose all USB ports, meaning keyboard, mouse, etc. I went and bought a NIC card for another need I have, plugged that in and got the same problem. Anytime something gets plugged into the PCI slot, all USB goes dead when rebooted. Called the manufacturer, they said the motherboard was bad, overnighted one in here and sent a tech out and it was replaced this morning. Plugged the parallel card in, installed fine and everything works. Plotter is running fine! One quick question- is the parallel cable just a straight through connection? I need to put about a 25ft cable on it. That shouldn't be a problem, should it? Just a standard 25' parallel cable? Share this post Link to post Share on other sites
kenimes 42 Posted June 21, 2007 Any LPT cable should work. Share this post Link to post Share on other sites
RICK529 0 Posted June 22, 2007 i HAD THE SAME PROBLEM WITH MY.i FINALY WENT TO ADD HARDWARE ADDED A COM PORT AND IT WORKED FINE. EVERY TIME i ADD A PORT ITS COM4 OR COM14 THAT WORKS Share this post Link to post Share on other sites
