Please help.... machine wont cut.

[mustangfanatic 0]

I have the machine all set up.  I have the Flexistarter software for my pcut.  The image that I want cut is loaded into the flexi software and is visible.  The image is vectored.  I hit plot/cut button and nothing happens.  A link pops up and says no cutting area selected.  Then production manager opens.  I try loading job into production manager but that does not work.  Am I missing something.  Please help. Thanks.

[mustangfanatic 0]

Machine is CTN630

[mustangfanatic 0]

Okay now its sending to production manager but when I tell it to send it says "cannot open port"  What is this and how do  I open the port.....

[kenimes 42]

Sounds like you do not have the correct COM port selected for your cutter.

[mustangfanatic 0]

COM port?  How do I select this and what is it?  Thanks

[kenimes 42]

The port in which the communication is set from the computer to the cutter. Which cable are you using to connect the cutter to the computer?

[mustangfanatic 0]

Okay I got that and understand that now.  I choose COM3.  I hit send.  It send and send cutting...  But cutter did not do anything.

[mustangfanatic 0]

Its the usb cable.  The other cable would not connect to my computer.  It was a different male/female setup

[kenimes 42]

So is COM3 the port Windows has assigned to the USB? Did you verify this in your Device manager under the Ports category?

[mustangfanatic 0]

Im not sure how to do that.  In the production manager, I assigned COM3.  I tried all COMs but COM3 was the only one that send the image.  It send the image to the cutter, but the cutter does not cut at all.