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Roger Casas

File not apperaring in layer

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I'm using Cutting Master 4 od a Graphtec 7000 -- 

Using the Cutting Master 4 in Illustrator cloud. The image layer isn't visible. i can create cut line but file isn't there to print (printed labels in this case).

In the Youtube tutorials i can see the item to be printed

Any on experience this? 

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