Need Help ASAP: Helping a newbie set his MH721

[JoeCamaro 11]

Ok, I am helping a guy who bought a Refine. He is not very fluent in English so I offered to help him out.

The problem is that his cutter is not citting right. Cuts are not closing.

I suggested a few things but nothing seemed to work.

I was with him on the phone and we checked the following:

Carriage: According to him it is on track

Ground Cable: He attached it

Baud: Tried 4800 but it went back to 9600 automatically and it cuts anyways.

Blade: Propertly installed in the back holder hole.

SignBlazer: He set the offset blade to different values and none seemed to work.

There is conection as the plotter cuts, only that it cuts wrong. I dont know if Im missing something. I tried looking on the forums but it seems that we tried everything.

Dont know what else to do and he will call tonite.

Any help is much appreciated.

Joe

[Benr98 40]

Has he checked to see if his nodes are closed??  Jerry helped us with that before, when we had that problem.

Or is that happening on all his designs he is trying to cut??

Wish I could be more help.

Jenny

[JoeCamaro 11]

Happens to a text he wrote and to a file I sent him via e mail which I have cut before.

JC

[JoeCamaro 11]

Here is a photo he sent

[Benr98 40]

Joe, the picture is not showing up for me!  :-

[JoeCamaro 11]

Can you see it?

[bk2design 1]

It shows up for me...pretty basic desing of a white square with a red X in the middle. Pure genious desig if you ask me

[Guest fivestar]

Yes I can see it, it looks to me like his carriage is off track.  Ask him to be sure the wheels are on the track.  Sometimes they look like they are but they really aren't.

[JoeCamaro 11]

I asked like 3 times, lol, I even sent him a pic of the wheels off track. I am going to ask him if he can take a pic of the track.

[Guest fivestar]

Joe I just remembered someone having similar problem and it was the blade holder being cracked.  May have him look at that too.

[JoeCamaro 11]

Oh, nice suggestion five. I will do that.

BTW I like your new avatar, reflects your personality 

[Benr98 40]

The picture did show up the second time, Joe.  Looks like others have given you some great advice.  I don't have the refine, but wasn't sure if it was an issue with SBE.

LOL....does that mean Five is cuddly like a puppy or loyal as one??   

Jenny

[JoeCamaro 11]

LOL

I Would say he is loyal as one. I dont know if he is cuddly and I dont want to find out  LOL

[Benr98 40]

LOL...ok just checking    Maybe he's stinky like a puppy...LOL...jk

[Guest Terry]

chip blade? nice with flexi you can set it to over cut, cures any problem. Just for the heck of it maybe have him set it to two passes on cut and see if it still does it, may need to lower force for two passes.

[Guest fivestar]

Oh, nice suggestion five. I will do that.

BTW I like your new avatar, reflects your personality 

That's actually my dog, that pic was taken when he was a pup as you can tell.  He's not quite that small now.