Helene Beck 0 Posted September 24, 2016 my job wont send it says holding & if it dose send it stops during cut & says cannot open port please help Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted September 24, 2016 check in production manager and make sure the right plotter and port are selected as active as I see from past post you was using flexi 1 Share this post Link to post Share on other sites
Helene Beck 0 Posted September 24, 2016 2 hours ago, Dakotagrafx said: check in production manager and make sure the right plotter and port are selected as active as I see from past post you was using flexi ok in job properties? Or in set up Share this post Link to post Share on other sites
Helene Beck 0 Posted September 24, 2016 ok I see where you are talking about in left top corner of product manager... yes it says its working in right port Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted September 24, 2016 after re reading think I need to back up, if using a usb cord try swapping that out - if I read your first post correctly it will cut part of the image and then stop - correct? Share this post Link to post Share on other sites
Helene Beck 0 Posted October 9, 2016 yes it dose that sometimes too. I have tried switching to other port & that has been the problem but shldnt the program recognize and keep the same port open to run cut or dose it change on its own... But the issue Im having now is it wont even send the job to my cutter it says holding in product manager Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted October 9, 2016 Did you try swapping to a new USB cable? Share this post Link to post Share on other sites
Helene Beck 0 Posted October 9, 2016 I thought you ment switch it to other port.. I have not gotten a new usb cable ... is it a cord I can buy from best buy or somewhere like that or do I need to get it from USCUTTER... sorry it took so long to respond I appreciate all your help Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted October 9, 2016 standard usb cable - 6 ft should do Share this post Link to post Share on other sites
mfatty500 454 Posted October 9, 2016 Or try re-booting Flexi and your computer and turning your plotter off/on Share this post Link to post Share on other sites