fourthsyde 0 Posted February 22, 2008 so i have 2 problems... just opened my brand spankin new 12" plotter.... problem #1, they sent me signblazer..... im a mac user.... i requested sc-x2... but i guess something got messed up.... problem #2 the tiny driver disc will not fit in my slot load cd rom.... im assuming this is the drivers for the cutter... is there somewhere i can download them? is there someone that can help me get this set up on my mac? waiting paitently for your help Share this post Link to post Share on other sites
kenimes 42 Posted February 22, 2008 You will need to send us SignBlazer and we can then send you SignCut for the Mac. The Refine series cutters are shipped from our fullfillment center in NV, so we were not able to swap the software before shipping. They do not have any copies of the software to swap for you, so we will have to do it. The mini-CD has Windows drivers, so you will not use it anyhow. You can get USB drivers at http://www.ftdichip.com/Drivers/VCP.htm You will need 2.2.9 or 2.1.9 depending upon your Mac chipset. Once the software and driver is installed successfully, you will be able to configure the cutter and away you go. Share this post Link to post Share on other sites
fourthsyde 0 Posted February 22, 2008 i have the keyspan usb adapter.... so will i even need those drivers? ive got the thing working... but the images are really messed up... perhaps i selected the wrong driver? what should the settings be in signcut ( i downloaded the demo) where should i send the signblazer disc? i understand that these thing happen some time... you guys have been fantastic in working with me so far! Share this post Link to post Share on other sites
fourthsyde 0 Posted February 23, 2008 ive gotten it to work a few times now, but it seems to not cut properly half of the time... it almost looks like its scribbling on the vinyl.... is this because im using the signcut demo? or is it a driver thing? what driver am i supposed to have selected in sign cut? i have the refine mh365 selected, and it was working for a while... but seems to have stopped now.... thanks for the help, Evan Share this post Link to post Share on other sites
kenimes 42 Posted February 25, 2008 i have the keyspan usb adapter.... so will i even need those drivers? ive got the thing working... but the images are really messed up... perhaps i selected the wrong driver? what should the settings be in signcut ( i downloaded the demo) where should i send the signblazer disc? i understand that these thing happen some time... you guys have been fantastic in working with me so far! You can send SignBlazer to: USCutter Attn: Ken 19510 144th Ave NE STE C-1 Woodinville, WA 98072 1 Share this post Link to post Share on other sites
kenimes 42 Posted February 25, 2008 ive gotten it to work a few times now, but it seems to not cut properly half of the time... it almost looks like its scribbling on the vinyl.... is this because im using the signcut demo? or is it a driver thing? what driver am i supposed to have selected in sign cut? i have the refine mh365 selected, and it was working for a while... but seems to have stopped now.... thanks for the help, Evan That is the correct driver for your cutter. If it is scribbling on the vinyl, the blade depth may not be set right. Could also be that the carriage is not ON its tracks, yet has popped loose and is sitting in front of the tracks it should be riding on. Share this post Link to post Share on other sites
fourthsyde 0 Posted February 25, 2008 well i must say... after some trial and error, im VERY happy with my cutter... already made $150 .... ill send out the disc on wednesday, for now, i purchased a 1month subscription for signcut so that i can get buy until i get my proper one... thanks again for all the help Evan Share this post Link to post Share on other sites
kenimes 42 Posted February 26, 2008 Already making money. Glad to hear. I will be watching for the software you are returning. Share this post Link to post Share on other sites
fourthsyde 0 Posted February 26, 2008 it will be sent tomorrow.. so expect to see it some time next week! Share this post Link to post Share on other sites
nastassia2003 0 Posted August 6, 2012 Hi ken can you please tel me if this could also be the problam with the vinyl on my cutter moving and not staying stable win cutting could my carriage be off track as well. Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted August 6, 2012 Hi ken can you please tel me if this could also be the problam with the vinyl on my cutter moving and not staying stable win cutting could my carriage be off track as well. I hope you realize you are posting to a 2008 thread..no bodys home... LOL ..You can check the carriage head yourself...Are the little white wheels firmly in the track.? They should be... Share this post Link to post Share on other sites
