Laserpoint 24 quit working

[falcondave 0]

Can anyone help point me in the right direction for trouble shooting my Laserpoint 24. It has been great for a few years now. I was cutting today and it quit working in between jobs. The fan comes on however the LCD is Blank and the cutter is dead. The cutting head is not pushing on a limit switch. I've powered everything down several time and replaced cables.

HELP!!

[MZ SKEETER 4,709]

from support page

My screen is blank/has a line of black boxes across it.

Posted by Levi Hartzog on 19 January 2009 03:27 PM

Normally on a Creation machine the screen going blank or displaying black boxes means that one of the kill switches is being depressed. The kill switches are located on each inner wall, if either of these are pressed down the machine will cease all activity until the button isn't being pressed anymore. These kill switches are there to protect the motor that moves the carriage. In order to fix the problem turn the machine off, move the carriage off of the kill switch gently, then turn the machine back on. If the screen is still blank then tap each kill switch to see if they are stuck down. If this does not fix your problem you should get a hold of our tech support team.

[falcondave 0]

Thanks for your reply. I've checked and tapped on the kill switches. Short of ohm'ing them out they appear open. Is there a link to contact the support team here?

[MZ SKEETER 4,709]

support rarely comes to the forum, You can call them or put in a support ticket. They are on Pacific time.

http://support.uscut.../Tickets/Submit

[falcondave 0]

Thanks Skeeter. I appreciate you help.

[MZ SKEETER 4,709]

Thanks Skeeter. I appreciate you help.

Your welcome, hope you can get it going again soon...