Communications Problem

[bobcishere 0]

My brother (who is very computer literate, as am I,) spent about 15 hours attempting to get the cutter USCUTTER CTO630 to work. I have set it up exactly as the manual says. After plugging the Serial USB cable into the computer "found new hardware" appeared and set up the Com port (com8) as the manual indicated it would. I set Sign-blazer up with the exact port information however when I attempt to cut, Sign-Blazer sends the information to the cutter which is set on-line, but there is no response from the cutter at all. To determine if the cable was working correctly, we unplugged it from the cutter and attempted to send a cut from sign-blazer. Sign-Blazer responded with a note that said it couldn't connect. We have read through all of the forum information and attempted to change various settings based on similar problem with other owners, but still cannot get a response from the cutter. Any ideas...I have sent a ticket to USCUTTER but am anxious to get this thing working.

[AshComputers 197]

Com 8? How many com's are you really using? Reset your com ports.

Are the drivers installed?

Have you gone through the SETUP tab in SB?

[Rodger 527]

It seems to me that I have read SB has to be used with com ports under # 6 I use serial so am not that familiar , just remembering someone having that problem .

[bobcishere 0]

Com 8? How many com's are you really using? Reset your com ports.

Are the drivers installed?

Have you gone through the SETUP tab in SB?

When you check the Comm Ports, it says that Com 1 thru 7 are in use. It automatically selected Com 8. I noticed under the Device Manager Universal Bus Controller that it didn't show a Creation Cutter USB board. The CD I received with the cutter was quite confusing. It seem to provide USB drivers but there was no install included. It had a number of files but none that had an .exe after them. The drivers are most likely the problem but I am at a loss as to the procedure to follow for loading them. The documentation provided with these drivers appears to support Windows 2K and Windows 98 systems. I did check te setup tab in SB and it matched the com port settings.

[AshComputers 197]

Ok, 1 thru 7, how many usb ports are you using? or has something plugged in?

[bobcishere 0]

Ok, 1 thru 7, how many usb ports are you using? or has something plugged in?

Actually com port 1,3,4,5,6,7 are indicated as being used. Com port 2 is not used, so I don't know why com 8 was selected instead of com 2. The computer is about six years old and has 4 USB hubs on the back and two on the front. The two front ones don't work. I have had them fixed three times but they still quit working after a short while. Of the 4 usb ports on the back, I have one port with a 4 port serial bus. Two of these are used for an open port to plug in my portable hard drive to back up my files and for my mouse. Another USB port is used for the printer and another for the keyboard. When I look at the driver for Com 8, it is an FTDI driver dated 7/12/2010.

[bobcishere 0]

Well, after finally getting hold of tech support a couple of times, my problem was resolved. The problem was the motherboard. At first they thought it might be the USB port on the cutter. After I installed the new port they overnight express mailed to me, there was no difference. After another lengthy call to tech support, it finally boiled down to a defective motherboard. They sent me a new motherboard which I installed with little difficulty, and the problem was solved. When I sent my first cut to the cutter, it started cutting right away. While I suspect this problem is not common, it was my luck to have the one cutter with the defective board. Actually I found tech support to be quite helpful. Although I had difficulty at first getting a call through, I waited no longer than 5 minutes on hold for both of the other calls.

[redemption.man 0]

for help setting up a Creation PCUT CTO630 here is a kool article

Creation PCUT CTO630