Momster 0 Posted January 20, 2008 Brand new here and my first cutter. My husband just bought me one of the 24" laser cutters. My son was going to set it up for me. While cutting off the zip ties, disaster struck and he cut the belt. I don't see that in the parts list. Please tell me this can be fixed! I have even turned the thing on yet! Diane Share this post Link to post Share on other sites
BannerJohn 1,324 Posted January 20, 2008 I am sure you can get the part...they stock most parts. However,it being the weekend, you might have to wait til Monday or maybe Tuesday (Mon being a holiday) to hear from Ken, unless he checks the boards at home. I wouldn't think this would be covered by warranty though. Share this post Link to post Share on other sites
JoeCamaro 11 Posted January 20, 2008 Thats awful!!!! How can someone break something without even using it?!? Hope you can solve this. JC Share this post Link to post Share on other sites
Momster 0 Posted January 20, 2008 So Ken is who I need to find? Hopefully it won't be too difficult to fix! I am not worried about the warranty. Joe, do you have kids?? They can break ANYTHING with the least amount of effort!! Thanks, Diane Share this post Link to post Share on other sites
JoeCamaro 11 Posted January 20, 2008 No I dont.. thatk goodness. I hope you can fix it and start having fun with your machine. JC Share this post Link to post Share on other sites
kenimes 42 Posted January 21, 2008 Spoke with Diane earlier this morning, and although the manufacturer has not sent us replacement parts for the LaserPoint yet, I told her I would take apart my tech bench unit, and have one for her soon. Share this post Link to post Share on other sites
BannerJohn 1,324 Posted January 21, 2008 I've said it before..Ken is a REALLY nice guy and US Cutter support is the BEST! Share this post Link to post Share on other sites
Momster 0 Posted January 21, 2008 Thank you so much to those on the board and especially to Ken for your assistance with my new cutter. I can't wait to get the belt on and start playing with it!! Thanks, Diane Share this post Link to post Share on other sites
firemalt 10 Posted January 22, 2008 Now that's customer service!!! BTW... welcome to the site. Share this post Link to post Share on other sites
Momster 0 Posted January 22, 2008 Thank you. I only have experience with embroidery and heat transfers, now I am venturing out into the vinyl world. My son is in a big hurry, (as you can tel from my 1st post!) he wants to make stickers for all his buddys trucks. I hope it's not TOO steep of a learning curve. I fully intend to glean as much info from everyone's generosity with the intentions of learning enough so I can begin helping future newbies. Thanks again, Diane Share this post Link to post Share on other sites
stew 0 Posted January 22, 2008 Hey Diane,...You do some great work!!! with your talent, you'll have no problem picking this up! :well done: Stew Share this post Link to post Share on other sites
