Won't Complete Frame Cut

[skylineracer 0]

Model: MH365 Refine

OS: XP

Software: Sign Cut Pro

I just bought this machine and everything works great except it reuses to cut the whole frame around the object i cut. It cuts three sides of the frame but refuses to cut the return to origin side. Please help thanks!

[MZ SKEETER 4,709]

do you have your workspace larger than the graphic that you are trying to cut? 

[skylineracer 0]

yeah and in the preview view when i see the  track of the cutting blade it does make all the proper cuts but the machine doesn't

[Brandon_Davis 1]

Interesting issue, anyway I could get you to submit a trouble ticket so we can get you squared away? Goto support.uscutter.com and submit a trouble ticket with your phone number and we will resolve your issue!

[hockeygirl 30]

Are you talking about the weeding box in SignCut Pro? If you're only cutting 1 copy of the design, SignCut Pro doesn't cut the final side of the box. I never saw this problem with SignCut-X2 but the first day I switched over to Pro... Now that you mention it, I submitted a ticket to SignCut back in May but don't remember hearing back about it. It wasn't a big deal for me, I kinda just "ignored" the issue.

[skylineracer 0]

Are you talking about the weeding box in SignCut Pro? If you're only cutting 1 copy of the design, SignCut Pro doesn't cut the final side of the box. I never saw this problem with SignCut-X2 but the first day I switched over to Pro... Now that you mention it, I submitted a ticket to SignCut back in May but don't remember hearing back about it. It wasn't a big deal for me, I kinda just "ignored" the issue.

yup thats it! never heard back either. its just annoying cause with the pretty signcut sign that opens up default it traces that out perfect?

[Guest]

This is a known issue with SignCut pro. I believe this will be addressed in the next patch. In the mean time you can either hand cut the last edge of the weeding border or just create a box around your cut manually.