cloudbrk 0 Posted August 30, 2007 Hey guys...got my Copam 2500 this week and love it. One problem I have is that whenever I remove the usb that goes to the plotter from my laptop, my computer locks up. Whats the deal with that. Highly annoying. Any ideas as to how I can fix this? Share this post Link to post Share on other sites
kenimes 42 Posted August 30, 2007 Sounds like the computer is having issues dropping the COM port when you unplug. Try uninstalling all of your USB root hubs in the device manager and then rebooting. When it comes back up, the root hubs will reinstall on their own and hopefully resolve any conflicts. Maybe try another computer to see if it does the same thing, then we will know if it is the laptop or the cutter. Share this post Link to post Share on other sites
cloudbrk 0 Posted August 30, 2007 Ken- I thought I would try to install on another computer, but then remembered that I would probably have trouble putting the software on another computer because of the registration info. If I do try to install it on a different computer will it give me errors during installation because of the install code? I will try what you suggested first, please let me know on the software reinstall. Share this post Link to post Share on other sites
kenimes 42 Posted August 30, 2007 For SignBlazer, make sure you are connected to the internet when you uninstall, then you should be able to install on another machine without problems. Share this post Link to post Share on other sites
cloudbrk 0 Posted October 16, 2007 Ken- I finally got around to getting a new computer and have uninstalled the software while online like you suggested, but I am having difficulty reinstalling the software on the new computer. I am selling the old computer and will not have access to it. How do I get my copy of Signblazer to work on the new computer? I have tried requesting a new activation code twice and have received nothing. I really need to get this to work. Nick Share this post Link to post Share on other sites
cloudbrk 0 Posted October 17, 2007 I got the Signblazer installed finally on the new machine (Windows XP) but now the driver for the USB to serial is not working. Can someone please help? When I go to device manager I see a USB device that has no driver installed for it. When I unplug the plotter cable, it goes away, so I know that it is the one for the plotter. I downloaded the driver from the site, but it is not working. What do I do next? I need to get this thing back up and operational ASAP. Share this post Link to post Share on other sites
kenimes 42 Posted October 17, 2007 I'll be back in the office in the morning and will try to assist. Share this post Link to post Share on other sites
cloudbrk 0 Posted October 17, 2007 That would be great. Just so you know, I have uninstalled the driver and followed the directions on the site for the driver installation and I am still unable to get the computer to recognize the plotter. I am anxiously awaiting your help. Share this post Link to post Share on other sites
kenimes 42 Posted October 17, 2007 Alright, do you want to email me a good number to reach you at for some troubleshooting? kenimes@uscutter.com Share this post Link to post Share on other sites
cloudbrk 0 Posted October 18, 2007 Ken...I am going out of town. I will be in touch with you as soon as I get back. Nick Share this post Link to post Share on other sites
kenimes 42 Posted October 18, 2007 I will await your return to assist. Share this post Link to post Share on other sites
