My Cutting Problem

[silviera 0]

Plotter: MH721

Connection Type: USB (the only that will work)

Software: Flexi 6.5v2

Operating System: Windows 2000

After getting it to finally cut with the last choice, USB, it does so in an ackward fashion. the word "testing", was done with "tes" in a 1 inch by 1 inch square over itself, then the "ting" was 3" tall 15" down the length of vinyl.

Any suggestions as to what might be causing this?

Thanks!

[silviera 0]

I just tried it again, with the same word "testing".

It did one side of the first "t", then resumed with "ESTING" in 3" letters.

[MarcelC 5]

Hello, it may be possible something is wrong with the carriage on the plotter if it is not letting the blade move up and down as it should. Make sure the carriage is on the tracks and the spring in the blade holder arm is not sticking. If that does not resolve the issue please email me directly or call us during business hours so we can diagnose the problem.

[silviera 0]

It is cutting the vinyl fine, it's just not cutting it as it should. I will e-mail you directly so we can take care of this, as i've started to get sign jobs in and still can't get this to plot right.